IP Office 4.1
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
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Page ii
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Table Of Contents
Contents
Dial Physical Extension by Number ....................46
Short Codes................................................. 5
Dial Physic Extension By ID ...............................46
Short Codes..........................................................5
Dial Speech ........................................................47
Short Code Fields and Characters ....................... 6
Dial V110 ............................................................47
User Dialing .......................................................... 8
Dial V120 ............................................................47
Application Dialing ................................................ 9
Dial Video ...........................................................48
Secondary Dial Tone .......................................... 10
Disable ARS Form ..............................................48
? Short Codes.....................................................11
Disable Internal Forwards ...................................48
Short Code Matching Examples ......................... 12
Disable Internal Forward Unconditional ..............49
Default System Short Code List ......................... 16
Disable Internal Forward Busy or No Answer .....49
Display Msg ........................................................50
Short Code Features................................. 19
Do Not Disturb Exception Add ............................50
Short Code Features .......................................... 19
Do Not Disturb Exception Delete ........................51
AOC Previous Call..............................................21
Do Not Disturb On ..............................................51
AOC Reset Total ................................................ 21
Do Not Disturb Off ..............................................52
AOC Total...........................................................21
Enable ARS Form ...............................................52
Auto Attendant....................................................22
Enable Internal Forwards....................................52
Break Out ........................................................... 23
Enable Internal Forward Unconditional...............53
Busy....................................................................24
Enable Internal Forward Busy or No Answer......53
Busy On Held ..................................................... 24
Extn Login...........................................................54
Call Intrude ......................................................... 25
Extn Logout.........................................................55
Call List...............................................................25
Flash Hook..........................................................55
Call Listen...........................................................26
Follow Me Here...................................................56
Call Pickup Any .................................................. 27
Follow Me Here Cancel ......................................56
Call Pickup Extn ................................................. 27
Follow Me To ......................................................57
Call Pickup Line..................................................28
Forward Hunt Group Calls On ............................57
Call Pickup Group...............................................28
Forward Hunt Group Calls Off ............................58
Call Pickup Members..........................................29
Forward Number .................................................58
Call Pickup User ................................................. 30
Forward On Busy Number ..................................59
Call Queue..........................................................30
Forward On Busy On ..........................................59
Call Record.........................................................31
Forward On Busy Off ..........................................60
Call Steal ............................................................ 32
Forward On No Answer On ................................60
Call Waiting On...................................................33
Forward On No Answer Off ................................61
Call Waiting Off...................................................33
Forward Unconditional On ..................................61
Call Waiting Suspend ......................................... 34
Forward Unconditional Off ..................................62
Cancel All Forwarding ........................................ 34
Group Listen Off .................................................62
Cancel Ring Back When Free ............................ 35
Group Listen On .................................................63
Channel Monitor ................................................. 35
Headset Toggle ..................................................64
Clear Call............................................................35
Hold Call .............................................................64
Clear CW ............................................................ 36
Hold CW .............................................................65
Clear Hunt Group Night Service ......................... 36
Hold Music ..........................................................65
Clear Hunt Group Out Of Service ....................... 37
Hunt Group Disable ............................................66
Clear Quota ........................................................ 37
Hunt Group Enable .............................................66
Conference Add..................................................38
Last Number Redial ............................................67
Conference Meet Me .......................................... 38
MCID Activate.....................................................67
CW......................................................................38
Mobile Twinned Call Pickup................................67
Dial ..................................................................... 39
Off Hook Station .................................................68
Dial 3K1 .............................................................. 40
Park Call .............................................................69
Dial 56K .............................................................. 40
Private Call .........................................................70
Dial 64K .............................................................. 40
Private Call Off....................................................70
Dial CW .............................................................. 41
Private Call On....................................................71
Dial Direct ........................................................... 41
Priority Call .........................................................71
Dial Direct Hot Line.............................................42
Record Message.................................................72
Dial Emergency .................................................. 42
Relay On .............................................................72
Dial Extn ............................................................. 43
Relay Off .............................................................73
Dial Inclusion ...................................................... 44
Relay Pulse.........................................................73
Dial Paging ......................................................... 45
Manager: 03. Short Codes
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IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Resume Call ....................................................... 74
Retrieve Call ....................................................... 74
Ring Back When Free ........................................ 75
Secondary Dial Tone .......................................... 76
Set Absent Text .................................................. 77
Set Account Code...............................................78
Set Authorization Code.......................................78
Set Hunt Group Night Service ............................ 79
Set Hunt Group Out Of Service .......................... 80
Set Inside Call Seq ............................................. 81
Set No Answer Time...........................................81
Set Mobile Twinning Number ............................. 82
Set Mobile Twinning On ..................................... 82
Set Mobile Twinning Off ..................................... 82
Set Outside Call Seq .......................................... 83
Set Ringback Seq...............................................84
Set Wrap Up Time .............................................. 85
Shutdown Embedded Voicemail.........................85
Suspend Call ...................................................... 86
Suspend CW ...................................................... 86
Toggle Calls........................................................87
Unpark Call.........................................................87
Voicemail Collect ................................................ 88
Voicemail Node .................................................. 89
Voicemail On ...................................................... 89
Voicemail Off ...................................................... 90
Voicemail Ringback On ...................................... 90
Voicemail Ringback Off ...................................... 91
Index........................................................... 91
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Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Codes
Short Codes
The IP Office uses short codes to match the number dialed to an action. The number dialed or part of the
number dialed can be used as parameter for the feature.
·
WARNING
User dialing of emergency numbers must not be blocked by the addition of short codes. If short
codes are added, the users ability to dial emergency numbers must be tested and maintained.
Examples
The method of detailing a short codes settings lists the short code fields separated by a /.
·
*17/?U/VoicemailCollect
A user dialing *17 is connected to voicemail.
·
*14*N#/N/FollowMeTo
If a user dials *14*210# at their own extension, their calls are redirected to extension 210.
Dialing Short Codes
The following types of short code applied to on-switch dialing. The result may be an action to be
performed by the IP Office, a change to the user's settings or a number to be dialed. The order below is
the order of priority in which they are used when applied to user dialing.
·
User Short Codes
These are useable by the specific user only.
·
User Rights/User Restrictions Short Codes
These are useable by any users associated with the user rights or restrictions in which they are
set. They can be overridden by individual user short codes.
·
System Short Codes
These are available to all users on the IP Office system. They can be overridden by user or user
rights short codes.
Post-Dialing Short Codes
When any the short code above result in a number to be dialed, further short code can be applied to that
number to be dialed. This is done using the following types of short codes.
·
ARS (Alternate Route Selection) Short Codes
The short code that matches dialing can specify that the resulting number should be passed to an
ARS form. The ARS form can specify which routes should be used for the call by using further
short code matches and also provide option to use other ARS forms based on other factors such
as time and availability of routes. In IP Office 4.0+ ARS has replaced Least Cost Routes.
·
Least Cost Route Short Codes
Least Cost Routes are used by pre-4.0 IP Office system only. On these systems any short code
that results in a number to be dialed, has is telephone number further checked for a match
against LCR short codes. Time profiles can be used to control when particular sets of LCR short
codes are used.
·
Transit Network Selection (TNS) Short Codes
Used on T1 ISDN trunks set to use AT&T as the Provider. Applied to the digits presented
following any other short code processing.
Incoming Number Short Codes
On certain types of trunks short codes can be applied to the incoming digits received with calls.
·
Line Short Codes
These short codes are used to translate incoming digits received with calls. The stage at which
they are applied varies between different line types and may be overridden by an extension
number match.
Manager: 03. Short Codes
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IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Short Code Fields and Characters
Each short code, regardless of its type, has the following fields:
·
Short Code: Default =Blank, Range = Up to 31 characters.
The digits which if matched trigger use of the short code. Characters can also be used to create
short codes which cannot be dialed from a phone but can be dialed from application speed dials.
However some characters have special meaning, see the table below.
·
Telephone Number: Default = Blank, Range = Up to 31 characters.
The number output by the short code. When necessary, this is used as parameter for the
selected short code Feature. See the table below for the special characters that can be used
here.
·
Line Group ID: Default = 0
This field is used for short codes that result in a number to be dialed. It acts as a drop-down from
which either an outgoing line group or, for IP Office 4.0+, an ARS form can be selected.
·
Feature: Default = Dial
This sets the action performed by the short code when used. See Short Code Features.
·
Locale: Default = Blank
Features that transfer the caller to Voicemail Lite or Voicemail Pro can indicate the language
locale required for prompts. This is subject to the language being supported and installed on the
voicemail server.
·
Force Account Code: Default = Off
When selected, for short codes that result in the dialing of a number, the user is prompted to
enter a valid account code before the call is allowed to continue.
Short Code Field Characters
Character Meaning
Used on its own to create a short code match in the absence of any other short code
?
match. Only supported as a system short code except for ?D below. For example, the
system short code ?/./Dial/0 will route any dialing for which no other match is found to
outgoing line group 0.
This character combination makes a call to the defined phone number as soon as the user
?D
goes off-hook.
Matches a sequence of one or more dialed digits. The Dial Delay Time or a following
N
matching character is used to resolve when dialing is complete.
Matches a single digit. When a group of X's is used, the short code matches against the
X
total number of X's.
For pre-4.0 IP Office systems used to trigger secondary dial tone. Not used for IP Office
[]
4.0+. See Secondary Dial Tone.
Receive sending complete. When used this must be the last character in the short code
;
string. It instructs the system to wait for the number to be fully dialed, using the Dial Delay
Time or the user dialing #, before acting on the short code.
·
Dialing Complete
The majority of North-American telephony services use en-bloc dialing. Therefore
the use of a ; is recommended at the end of all dialing short codes that use an N.
This is also recommended for all dialing where secondary dial tone short codes are
being used.
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Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Codes
Telephone Number Field Characters
Character Meaning
Allow the calling number sent with the call to be used. This character may be required by
A
service providers in some locales.
Place any following digits in the outgoing call's Called number field rather than the Keypad
C
field.
Wait for a connect message before sending any following digits as DTMF.
D
Replace with the Extension number of the dialing user.
E
Send data in an Information Packet rather than Set-up Packet.
I
Place any following digits in the outgoing call's Keypad field rather than the Called Number
K
field. Only supported on ISDN and QSIG.
Use the last number received.
L
Substitute with the digits used for the N or X character match in the Short Code number
N
field.
Place any following digits into the outgoing call's calling number field.
S
Pass through the Calling Party Number. For example, to provide the incoming ICLID at the
SS
far end of a VoIP connection, a short code ? with telephone number .SS should be added
to the IP line.
Both the S and SS characters can be followed by an i, that is Si and SSi. Doing this sets
i
the calling party number plan to ISDN and number type to National. This may be required
for some network providers.
Set the maximum duration in minutes for a call plus or minus a minute. Follow the
t
character with the number of minutes in brackets, for example t(5).
Replace with the User Name of the dialing user. Used with voicemail.
U
Withhold the sending of calling ID number. Operation is service provider dependent.
W
Wait for a Call Progress or Call Proceeding message before sending any following digits as
Y
DTMF. For example, the Y character would be necessary at a site where they have signed
up with their telephone service provider to withhold international dialing until a DTMF
pin/account number is entered that initiates the call progress/proceeding message.
Enter any following digits into the sub-address field.
@
Replace with the full set of dialed digits that triggered the short code match.
.
Add a one second pause in DTMF dialing.
,
Use to enclose any characters that should not be interpreted as possible short code
""
special characters by the IP Office. For example characters being passed to the voicemail
server.
Manager: 03. Short Codes
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IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
User Dialing
Summary: Looks at how the IP Office looks for possible short code matches to user dialing.
The following IP Office settings influence user
dialing.
·
Dial Delay Count: Default = 0 (US/Japan), 4
(ROW)
This value sets the number of digits dialed
before the IP Office looks for a short code
match.
·
Dial Delay Time: Default = 4000ms
(US/Japan), 1000ms (ROW)
This value sets the maximum allowed interval
between the dialing of each digit. If exceeded,
the IP Office looks for a short code match even
if the Dial Delay Count has not been reached.
·
Off-Hook Timer
When a user goes off-hook, the IP Office starts
a 30 second off-hook timer (10 seconds in
Italy). If the off-hook timer expires before a
short code match occurs, the user is
disconnected.
The following rules are used when short code
matching is performed for user dialing:
·
A short code is used immediately an exact
match is found unless followed by a ;.
·
If no match is found but partial matches exist,
the user can continue dialing.
·
If no match or partial matches are found,
incompatible is returned.
·
The following precedence is used to determine
which short codes are used:
·
Extension number matches override all short
codes.
·
User short codes override user rights and
system short codes.
·
User Rights short code matches override
system short codes.
·
When multiple exact matches occur,
·
The match with the most specified digits
rather than wildcards is used.
·
If there are still more than one match, the
match with the most exact length is used.
This means X wildcards will override N when
both match.
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Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Codes
Application Dialing
Numbers speed dialed by IP Office applications such as Phone Manager and SoftConsole are treated
differently. Since the digits are received as a single group, they can override some short code matches.
The same applies to short codes used within IP Office configuration settings such as Incoming Call
Route destinations.
Example:
·
Telephone Number: 12345678
·
Short Code 1: 1234XX/207/DialExtn
·
Short Code 2: 12345678/210/DialExtn
If dialed manually by the user, as soon as they have dialed 123456 a match to short code 1 occurs. They
can never dial short code 2.
If dial using a Phone Manager speed dial, 12345678 is sent as a string and a match to short code 2
occurs.
Partial Dialing
If the application dialing does not trigger an exact match, the user can dial additional digits through their
extension. The processes for normal user dialing are applied.
Non-Digit Short Codes
Short codes can be created that use characters instead of speed dials. While these short codes cannot
be dialed from a phone, they can be dialed through application speed dials and settings. However
characters that are interpreted as special short code characters will still be interpreted as such.
Manager: 03. Short Codes
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IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Secondary Dial Tone
Some locales prefer to provide users with secondary dial tone once they have started dialing external
calls. This dial tone is heard by the user until they have completed dialing and a trunk is seized at which
point call progress tones are provided by the trunk, or camp on/busy tone is provided by the IP Office if
the required trunk cannot be seized.
IP Office 4.0 and Higher
For IP Office 4.0 and higher, the use of secondary dial tone is provided through the Secondary Dial
Tone check box option in ARS forms. Calls requiring secondary dial tone should be routed by short
codes to an ARS form with secondary dial tone enabled.
For short codes within the ARS form providing secondary dial tone, the same rules apply:
·
Short codes using N can potentially be matched immediately, especially on systems with a Dial
Delay Count of 0. In this scenario using N; will ensure that secondary dial tone is heard for the
Dial Delay Time period.
Pre-4.0 IP Office Secondary Dial Tone
Pre-4.0 IP Office systems provided dial tone through the use of the short code feature Secondary Dial
Tone and the [ ] special characters. For example, on a system where 9 is used as a prefix for external
dialing, the system short code 9/./Secondary Dial Tone/0 will trigger secondary dial tone when users
dial a number prefixed with 9. This method is not supported by IP Office 4.0 which provides ARS forms
for the control of outgoing calls.
In order to allow further digit matching, the digits dialed are put back through short code matching
against any short codes that start with [n] where n is the digit used to trigger the system secondary dial
tone short code.
·
On all systems where secondary dial tone is used, a ; should also be used in dialing short codes
that contain N.
For example:
·
System Short Codes
·
9/./SecondaryDialTone
·
[9]0N;/Dial/0
·
User Short Code
·
[9]0N;/Busy/0
The user dials 90114445551234. The 9 is matches the system secondary dial tone short code and unlike
other short codes this is applied immediately. The user's dialing is put through short code matching
again using the normal order of precedence but matched to possible short codes beginning [9]. In this
case the user's [9]0N; short code would take precedence over the system [9]0N; short code.
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Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Codes
? Short Codes
The ? character is normally used in two ways;
·
Default Short Code Matching
On IP Office systems outside North America, the system short code ?/./Dial/0 is added as a
default short code. This short code provides a match for any dialing to which there is no other
match. Therefore, on systems with this short code, the default is that any unrecognized number
will be dialed to Outgoing Line Group 0.
·
A ? short code used in user or user rights short codes is overridden by a ? system short
code.
·
Hot-Line Dialing
A user short code ?D can be used to perform a short code action immediately the user extension
goes off-hook. This is supported with Dial type short code features (except Dial Direct Hotline).
Typically it is used with door, lift and lobby phones to immediately connect the phone to a number
such as the operator or reception.
The ? character can appear in the Telephone Number field of a short code. This is done with short
codes using the VoicemailCollect feature. In this instance the ? character is not interpreted by the IP
Office, it is used by the voicemail server.
Manager: 03. Short Codes
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IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Short Code Matching Examples
The following examples are not meant as practical examples. However they are simple to implement and
test on real system without conflicting with its normal operation. They illustrate the interaction between
different short codes in resolving which short code is an exact match. They assume that extension
numbers are in the 200 to 299 range.
The term 'dials' means dialing the indicated digit or digits without the inter-digit Dial Delay Time expiring.
The term 'pause' means a wait that exceeds the inter-digit Dial Delay Time.
Scenario 1
Short Code 1 = 60/203/DialExtn.
Dial Delay Count = 0. Dial Delay Time = 4 seconds.
Test Dialing Effect
1
8
No possible match, incompatible returned immediately
2
6
No exact match but there is a potential match, so the system waits. When the Dial Delay
Time expires, no exact match is found so incompatible is returned.
3
60
Exact match to Short Code 1. Extension 203 called immediately.
4
61
No possible match, the system returns incompatible.
Scenario 2
Short Code 1 = 60/203/DialExtn.
Short Code 2 = 601/210/Dial Extn.
Dial Delay Count = 0. Dial Delay Time = 4 seconds.
Test Dialing Effect
1
8
No possible match, incompatible returned immediately
2
60
Exact match to Short Code 1. Extension 203 called immediately.
3
601
Exact match to Short Code 1 as soon as the 0 is dialed. The user cannot manually dial
601. The only way they can dial 601 is using a Phone Manager speed dial set to dial that
string.
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Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Codes
Scenario 3
Short Code 1 = 60/203/DialExtn.
Short Code 2 = 601/210/Dial Extn.
Dial Delay Count = 3. Dial Delay Time = 4 seconds.
Test Dialing Effect
1
8
Insufficient digits to trigger matching. The system waits for additional digits or for Dial
Delay Time to expire. When Dial Delay Time expires, no possible match is found so
incompatible is returned.
2
60
Insufficient digits to trigger matching. The system waits for additional digits or for Dial
Delay Time to expire. When Dial Delay Time expires, matching started and exact match
to Short Code 1 occurs. .
3
601
Third digit triggers matching. Exact match to Short Code 2. Extension 210 dialed
immediately.
4
60#
# is treated as a digit and as the third digit triggers matching. No exact match found. The
system returns incompatible.
Scenario 4
Short Code 1 = 60;/203/DialExtn.
Short Code 2 = 601/210/Dial Extn.
Dial Delay Count = 3. Dial Delay Time = 4 seconds.
Test Dialing Effect
1
8
Insufficient digits to trigger matching. The system waits for additional digits or for Dial
Delay Time to expire. When Dial Delay Time expires, no possible match is found so
incompatible is returned.
2
6
Insufficient digits to trigger matching. The system waits for additional digits or for the
inter-digit Dial Delay Time to expire. If the Dial Delay Time expires, a potential match
exists to a short code that uses ; so the system waits for an additional digit until the off-
hook timer expires.
3
60
As above but an additional digit now may create a match.
If 1 is dialed, it creates an exact match to Short Code 2 and is used immediately.
If 0, * or 2 to 9 is dialed, no possible match exists. The system returns incompatible.
If the next digit is a #, it is treated as signaling dialing complete rather than being a digit.
Short code 1 becomes an exact match and is used immediately.
4
601
Third digit triggers matching. Exact match to Short Code 2. Extension 210 dialed
immediately.
Manager: 03. Short Codes
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IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Scenario 5
Short Code 1 = 601/203/DialExtn.
Short Code 2 = 60N/210/Dial Extn.
Dial Delay Count = 0. Dial Delay Time = 4 seconds.
Test Dialing Effect
1
6
No exact match but there is a potential match, so the system waits for additional dialing.
If the Dial Delay Time expires, no exact match is found so incompatible is returned.
2
60
Potential match to both short codes. The system waits for additional dialing. If the Dial
Delay Time expires, Short Code 2 becomes an exact match with N blank.
3
601
Exact match to Short Code 1. Used immediately
4
602
Exact match to Short Code 2. Used immediately.
Scenario 6
Short Code 1 = 601/203/DialExtn.
Short Code 2 = 60N/210/Dial Extn.
Short Code 3 = 60X/207/DialExtn.
Dial Delay Count = 0. Dial Delay Time = 4 seconds.
Test Dialing Effect
1
6
No exact match but there are potential matches so the system waits for additional dialing.
If the Dial Delay Time expires, no exact match has occurred so incompatible is returned.
2
60
Potential match to all short codes. System waits for additional dialing. If the Dial Delay
Time expires, Short Code 2 becomes an exact match with N blank. If a digit is dialed,
Short Code 3 becomes a more exact match and is used.
3
601
Exact match all short code, however Short Code 1 is treated as being more exact (more
matching digits) and is used immediately
4
602
Exact match to short codes 2 and 3, however the Short Code 3 is treated as being more
exact (length match) and is used immediately.
Page 14
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Codes
Scenario 7
Short Code 1 = 601/203/DialExtn.
Short Code 2 = 60N/210/Dial Extn.
Short Code 3 = 6XX/207/DialExtn.
Dial Delay Count = 0. Dial Delay Time = 4 seconds.
Test Dialing Effect
1
6
No exact match but there are potential matches so the system waits for additional dialing.
If the Dial Delay Time expires, no exact match has occurred so incompatible is returned.
2
60
Potential match to all short codes. System waits for additional dialing. If the Dial Delay
Time expires, Short Code 2 becomes an exact match with N blank. If a digit is dialed,
Short Code 3 becomes an more exact match and is used.
3
601
Exact match all short code, however Short Code 1 is treated as being more exact (more
matching digits) and is used immediately
4
602
Exact match to short codes 2 and 3, however the Short Code 2 is treated as being more
exact (more matching digits) and is used immediately.
5
612
Exact match to Short Code 3.
Manager: 03. Short Codes
Page 15
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Default System Short Code List
Most IP Office control units are available in A-Law and MU-Law models. Typically MU-Law models are
supplied to North American locales, A-Law models are supplied to the rest of the world. In addition to the
using different default companding for digital lines and phone, A-Law and MU-Law models support
different default short codes.
The following table lists the default system short codes present in an IP Office 4.0+ system's
configuration.
Short
Telephone Feature
A- MU-
Short
Telephone
Feature
A- MU-
Code
Number
Law Law
Code
Number
Law Law
*00
Blank
Cancel All
*33*N# N
Call Queue
Forwarding
*34
Blank
Hold Music
*01
Blank
Forward
*35*N# N
Extn Login
Unconditional
*36
Blank
Extn
On
Logout
*02
Blank
Forward
*37*N# N
Park Call
Unconditional
Off
*38*N# N
Unpark
Call
*03
Blank
Forward On
Busy On
*39
1
Relay On
*04
Blank
Forward On
*40
1
Relay Off
Busy Off
*41
1
Relay
*05
Blank
Forward On No
Pulse
Answer On
*42
2
Relay On
*06
Blank
Forward On No
*43
2
Relay Off
Answer Off
*44
2
Relay
*07*N# N
Forward Number
Pulse
*08
Blank
Do Not Disturb
*45*N# N
Acquire
On
Call
*09
Blank
Do Not Disturb
*46
Blank
Acquire
Off
Call
*10*N# N
Do Not Disturb
*47
Blank
Conference
Exception Add
Add
*11*N# N
Do Not Disturb
*48
Blank
Voicemail
Exception Del
Ringback
*12*N# N
Follow Me Here
On
*13*N# N
Follow Me Here
*49
Blank
Voicemail
Cancel
Ringback
Off
*14*N# N
Follow Me To
*50
Blank
Forward
*15
Blank
Call Waiting On
Huntgroup
*16
Blank
Call Waiting Off
On
*17
?U
Voicemail
*51
Blank
Forward
Collect
Huntgroup
Off
*18
Blank
Voicemail On
*19
Blank
Voicemail Off
*52
Blank
Cancel or
Deny
*20*N# N
Set Hunt Group
*53*N# N
Call Pickup
Night Service
Members
*21*N# N
Clear Hunt
*57*N# N
Forward
Group Night
Page 16
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Codes
On Busy
Service
Number
*22*N# N
Suspend Call
*70
Blank
Call
*23*N# N
Resume Call
Waiting
*24*N# N
Hold Call
Suspend
*25*N# N
Retrieve Call
*70*N# N
Dial
Physical
*26
Clear CW
Extn By
*27*N# N
Hold CW
Number
*28*N# N
Suspend CW
*71*N# N
Dial
*29
Blank
Toggle Calls
Physical
Extn By ID
*30
Blank
Call Pickup Any
*9000* "MAINTENANCE" Relay On
*31
Blank
Call Pickup
Group
*91N;
N".1"
Record
Message
*32*N# N
Call Pickup Extn
*92N;
N".2"
Record
Message
9N
N
Dial
?
.
Dial
Additional short codes of the form *DSSN, *SDN, *SKN, *#N and **N are also visible. These are used by
the IP Office system for internal functions and should not be removed or altered.
Manager: 03. Short Codes
Page 17
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Code Features
Short Code Features
This sections details the available IP Office short code features.
Follow Me Here
AOC Previous Call
Dial 3K1
Resume Call
Follow Me Here
AOC Reset Total
Dial 56K
Retrieve Call
Cancel
Ring Back When
AOC Total
Dial 64K
Follow Me To
Free
Auto Attendant
Dial CW
Forward Hunt
Secondary Dial
Break Out
Dial Direct
Group Calls On
Tone
Busy
Dial Direct Hot Line
Forward Hunt
Set Absent Text
Busy On Held
Dial Emergency
Group Calls Off
Set Account Code
Call Intrude
Dial Extn
Forward Number
Set Authorization
Call List
Dial Inclusion
Forward On Busy
Code
Call Listen
Dial Paging
Number
Set Hunt Group
Call Pickup Any
DialPhysicalExtensionByNumber
Forward On Busy
Night Service
Call Pickup Extn
DialPhysicalNumberByID
On
Set Hunt Group Out
Call Pickup Line
Dial Speech
Forward On Busy
Of Service
Call Pickup Group
Dial V110
Off
Set Inside Call Seq
Call Pickup
Dial V120
Forward On No
Set No Answer Time
Members
Dial Video
Answer On
Set Mobile Twinning
Call Pickup User
Disable ARS Form
Forward On No
Number
Call Queue
Disable Internal Forwards
Answer Off
Set Mobile Twinning
Call Record
Disable Internal Forward
Forward
On
Call Steal
Unconditional
Unconditional On
Set Mobile Twinning
Disable Internal Forward Busy or No
Call Waiting On
Forward
Off
Answer
Call Waiting Off
Unconditional Off
Set Outside Call Seq
Display Msg
Call Waiting
Group Listen Off
Set Ringback Seq
Suspend
Do Not Disturb Exception Add
Group Listen On
Set Wrap Up Time
Cancel All
Do Not Disturb Exception Delete
Headset Toggle
Shut Down
Forwarding
Do Not Disturb On
Hold Call
Embedded
Cancel Ring Back
Do Not Disturb Off
Hold CW
Voicemail
When Free
Enable ARS Form
Hold Music
Suspend Call
Channel Monitor
Enable Internal Forwards
Hunt Group Disable
Suspend CW
Clear Call
Enable Internal Forward
Hunt Group Enable
Toggle Calls
Clear CW
Unconditional
Last Number Redial
Unpark Call
Clear Hunt Group
Enable Internal Forward Busy or No
MCID Activate
Voicemail Collect
Night Service
Answer
Mobile Twinned
Voicemail Node
Clear Hunt Group
Extn Login
Call Pickup
Voicemail On
Out Of Service
Extn Logout
Off Hook Station
Voicemail Off
Clear Quota
Flash Hook
Park Call
Voicemail Ringback
Conference Add
Private Call
On
Conference Meet
Voicemail Ringback
Private Call Off
Me
Off
Private Call On
CW
Priority Call
Dia
Record Message
Relay On
Relay Off
Relay Pulse
Manager: 03. Short Codes
Page 19
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
For each feature the following are listed:
·
Telephone Number: The parameter required for the short code feature.
·
Default Short Code: Whether the short code feature is used by any default system short code.
·
Phone Manager Control: Whether the same action can be performed by a user control within
Phone Manager application.
·
SoftConsole Control: Whether the same action can be performed by a user control within the
SoftConsole application.
·
Programmable Button Control: Whether the same action can be assigned to a programmable
button.
Toggling Short Codes
Previously the Set Hunt Group Night Service, Set Hunt Group Out of Service and Hunt Group
Enable short code features toggled. That behaviour is not supported in 4.0 and higher.
Page 20
Manager: 03. Short Codes
39DHB0002UKAC Issue 20h (30th October 2007)
IP Office 4.1
Short Code Features
AOC Previous Call
Display of advice of charge information is only supported on T3 phones, T3 IP phones and Phone
Manager.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
AOC Reset Total
Display of advice of charge information is only supported on T3 phones, T3 IP phones and Phone
Manager.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
AOC Total
Display of advice of charge information is only supported on T3 phones, T3 IP phones and Phone
Manager.
·
Telephone Number:
·
Default Short Code:
·
Phone Manager Control:
·
SoftConsole Control:
·
Programmable Button Control:
·
IP Office Software Level: 2.1
, 3.0DT
, 3.0
, 3.1
, 3.2
, 4.0
, 4.1
.
Manager: 03. Short Codes
Page 21
IP Office 4.1
39DHB0002UKAC Issue 20h (30th October 2007)
Short Codes
Auto Attendant
This feature is used with embedded voicemail on Small Office Edition, IP406 V2 and IP Office 500
systems. It allows the recording of the greetings used by auto-attendant services and the transfer of calls
to that auto attendant. This feature was previously called Record Greeting.
·
Telephone Number:
·
For pre-IP Office 4.1, the number takes the form AA:Name.x where Name is the auto-
attendant service name and x is the greeting (1 = morning, 2 = afternoon, 3 = evening and
4 = options menu). The .x part can be omitted in which case the short code is used to
connect the caller to the named auto attendant service.
·
For IP Office 4.1+ each auto attendant is assigned a number. This can be used in
numbers that take the form "AA:"N".x", where N is the auto attendant number. The x part
