IP Office 4.1
Key and Lamp Operation
15-601013 Issue 06d (22nd October 2007)
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Contents
Introduction ................................................. 5 Other Appearance Controls ..................... 31
IP Office Key and Lamp Operation.......................5
Summary ............................................................ 31
Appearance Button Features................................6
Selected Button Indication.................................. 32
IP Office Phones...................................................8
Idle Line Preference ........................................... 33
Idle Line Preference Example 1..................... 33
Call Appearance Buttons ........................... 9
Idle Line Preference Example 2..................... 34
Call Appearance Buttons......................................9
Idle Line Preference Example 3..................... 34
Call Appearance Example 1 ............................... 10
Idle Line Preference Example 4..................... 34
Call Appearance Example 2 ............................... 11
Ringing Line Preference..................................... 35
How are Call Appearance Buttons Treated? ...... 12
Ringing Line Preference Example 1 .............. 36
Call Appearance Button Indication ..................... 13
Ringing Line Preference Example 2 .............. 37
Answer Pre-Select.............................................. 38
Call Coverage Buttons.............................. 15
Answer Pre-Select Example 1 ....................... 38
Call Coverage Appearance Buttons ................... 15
Auto Hold............................................................ 39
Call Coverage Example 1...................................16
Auto Hold Example 1 ..................................... 39
Call Coverage Example 2...................................16
Ring Delay.......................................................... 40
How is Call Coverage Treated?..........................17
Ring Delay Example 1 ................................... 41
Call Coverage Button Indication ......................... 18
Delayed Ring Preference ................................... 42
Bridged Appearance Buttons .................. 19
Delayed Ring Preference Example 1............. 42
Bridged Appearance Buttons..............................19
Delayed Ring Preference Example 2............. 43
Bridged Appearance Example 1.........................20
Collapsing Appearances .................................... 44
Bridged Appearance Example 2.........................21
Collapsing Appearances Example 1.............. 44
Bridged Appearance Example 3.........................22
Joining Calls (Bridging) ...................................... 45
How are Bridged Appearances Treated? ........... 23
Joining Example 1: Joining with a Line
Bridged Appearance Button Indication ............... 24
Appearance ................................................... 47
Joining Example 2: Joining with a Bridged
Line Appearance Buttons......................... 25
Appearance ................................................... 47
Line Appearance Buttons ................................... 25
Multiple Alerting Appearance Buttons ................ 48
Line Appearance Example 1 .............................. 26
Twinning ............................................................. 49
Line Appearance Example 2 .............................. 27
Busy on Held ...................................................... 49
How are Line Appearances Treated?.................28
Reserving a Call Appearance Button ................. 49
Line Appearance Button Indication.....................29
Appearance Functions and Logging Off and
Hot Desking........................................................ 50
Remote Hot Desking...................................... 50
Appearance Functions and IP Office
Applications ........................................................ 50
Programming Appearance Buttons ......... 51
Appearance Function System Settings .............. 51
Appearance Function User Settings................... 52
Programming Line Appearance ID Numbers ..... 54
Programming Appearance Buttons .................... 55
Outgoing Line Programming .............................. 57
Upgrading from Pre-3.0 Systems............. 59
Upgrading from Pre 3.0 IP Office ....................... 59
Call Handling Changes....................................... 60
Twin LED Button Users ...................................... 62
Twin LED Button Users Lamp States ............ 63
Glossary..................................................... 65
Index........................................................... 67
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Introduction
IP Office Key and Lamp Operation
Many Avaya phones supported on IP Office have a programmable keys or buttons (the terms 'key' and
'button' mean the same thing in this context). Various actions can be assigned to each of these keys,
allowing the phone user to access that action.
Many of the phones also have indicator lamps next to the programmable buttons. These lamps are used
to indicate the status of the button, for example 'on' or 'off'. On other phones the programmable buttons
use an adjacent area of the phones display to show status icons and text labels for the buttons.
·
Example
The example below shows the display and programmable buttons on an Avaya 5421 phone
where a number of programmable features have been assigned to the user.
·
This type of phone displays text labels for the programmed features. On other phones a
paper label may have to be updated to indicate the programmed feature.
IP Office 3.0* and higher supports four 'appearance' actions - Call Appearance, Bridged Appearance,
Line Appearance and Call Coverage Appearance. These actions can be assigned to the programmable
buttons on a user's phone. Those 'appearance' buttons can then be used to answer, share, switch
between and in some case make calls. This type of call handling is often called 'key and lamp mode'.
This document covers the programming and operation of phones using the appearance functions.
Details of the other actions that can be assigned to programmable keys are covered in the "IP Office
Button Programming Manual".
Note
·
*IP Office 3.0DT does not support appearance buttons.
·
For all the examples within this documentation, the Auto Hold function is on and Answer Pre-
Select (4.0+) is off unless otherwise stated.
·
The text shown on phone displays are typical and may vary between phone types, locales and IP
Office software releases.
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Key and Lamp Operation
Appearance Button Features
Appearance functions are only supported on Avaya phones which have programmable buttons and also
support multiple calls, see Key and Lamp Phones. Appearance functions are also only supported on
those buttons that have suitable adjacent indicator lamps or a display area. Appearance buttons are not
supported across Small Community Networks (SCN).
IP Office 3.0
The following key and lamp operation features were added in IP Office 3.0:
·
Call Appearance Buttons
These are used to alert the phone user of calls to their extension number or a hunt group of
which they are a member. Multiple call appearance buttons allow the user to handle multiple calls
simultaneously.
·
Call Coverage Buttons
A call coverage button can alert the user when a selected colleague has an unanswered call. The
covered user does not need to be using appearance buttons.
·
Bridged Appearance Buttons
A bridged appearance button shows the user the status of one of a colleague's call appearance
buttons. They can then answer and make calls on the colleague's behalf.
·
Line Appearance Buttons
These buttons show the user when a particular IP Office line is in use. The button can also be
used to answer and make calls on that line. Supported for analog, E1 PRI, T1, T1 PRI, and BRI
PSTN trunks. Not supported for E1R2, QSIG and IP trunks.
·
How Many Appearance Buttons can a user have?
The recommended limits are as follows:
·
A minimum of 3 call appearance buttons except on phones that only support two physical
programmable buttons.
·
A maximum of 10 bridged appearances to the same call appearance.
·
A maximum of 10 line appearances to the same line.
·
A maximum of 10 call coverages of the same covered user.
·
Selected Button Indication
At any time, one appearance button can be indicated as the current selected button. It will then
be the button used to make or answer a call if the user just goes off hook without pressing a
particular button. There are a number of ways in which the current select button is determined.
·
Idle Line Preference
Sets the current selected button to the first available call appearance or line appearance
button.
·
Ringing Line Preference
Sets the current selected button to the longest alerting appearance button.
·
If the user is already on a call then the selected button indication is given to the
appearance button currently in use.
·
Auto Hold
When a user active on a call on one appearance button presses another appearance button, the
system can either hold or disconnect the current call. Which action is used is set by the IP Office
system's Auto Hold setting which for IP Office 4.0+ is on by default.
·
Collapsing Appearances
When several calls, on separate appearance buttons, are combined into a single conference, the
active appearance buttons will collapse onto a single appearance button.
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Introduction
·
Joining a Call
Appearance buttons can indicate calls in progress between other users. That button can then,
subject to some intrusion rules, also be used to join that call.
·
Multiple Alerts
It is possible for a single call to potentially alert of several appearance buttons. In such cases the
IP Office employs a series of rules as to which appearance button will be used.
IP Office 3.2
The following key and lamp operation feature was added in IP Office 3.2:
·
Ring Delay
IP Office 3.2 adds the option of ring delay for each appearance buttons. Each individual
appearance button can be set to immediate ring, delayed ring or no ring. This setting does not
alter the visual alerts given when the button receives a call. The delay used for all buttons is set
by the system or overridden by the user's own delay setting.
IP Office 4.0
The following key and lamp operation features were added in IP Office 4.0:
·
Delayed Ring Preference
This user telephony setting works in conjunction with the user's Ringing Line Preference
setting. It sets whether ringing line preference should use or ignore the ring delay applied to the
user's appearance buttons.
·
Answer Pre-Select
Normally when a user has multiple alerting calls, only the details of the call on current selected
button are shown. Pressing any of the alerting buttons will answer the call on that button, going
off-hook will answer the current selected button. Enabling the user telephony setting Answer
Pre-Select allows the user to press any alerting button to make it the current selected button and
displaying its call details without answering that call. To answer a call when the user has
Answer Pre-Select enabled, the user must press the alerting button to display the call details
and then either press the button again or go off-hook.
·
Reserve Last CA
Phones with appearance buttons require a free call appearance button to perform actions such
as call transfers. However it is possible in some scenarios for all available call appearances to be
occupied or alerting. The user telephony setting Reserve Last CA can be used to restrict the
user's last call appearance button for outgoing calls only.
IP Office 4.1
The following key and lamp operation features were added in IP Office 4.1:
·
Abbreviated Ring
By default, once a user has a connected call, any addition calls alert with just a single ring,
referred to as an abbreviated ring. For IP Office 4.1+ this can be changed to full ringing for
additional calls. This is done through the User | Telephony | Abbreviated Ring option within the
IP Office configuration.
·
Twinned Line/Bridge/Coverage Appearances
Users with internal twinning have calls alerting at both a primary and secondary phone.
Previously that only applied to calls alerting on call appearance buttons. The User | Twinning
options Twin Bridge Appearances, Twin Coverage Appearances and Twin Line
Appearances cause any calls alerting on those buttons on the users primary phone to also alert
on the secondary phone. Note that twinning at the secondary ignores any ring delay settings.
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Key and Lamp Operation
IP Office Phones
The table below lists the phones supported by IP Office. Note that the range of phones supported varies
with the IP Office control unit software level.
For some phones the annotation 24 (4x6) or similar is used. This can be read as 24 programmable
buttons, arranged in as 4 screen pages with 6 physical buttons.
Phone
Buttons
Appearance
Button
IP Office Software Level
Type
2.1
3.0DT
3.0
3.1
3.2
4.0
4.1
2010
8
2030
8
2050
8
20CC
0
20DT
2 (+12)
2402D
12 (2x6)
2410D
24 (3x8)
2420
6
3616
6
3620
6
3626
12
3641
12
3645
0
3701
0
3711
4
3810
6
4406D
24
4412D
/
24
4424D
2
4601
2
4602IP/SW
6
4606
24 (4x6)
4610SW
12
4612
24 (2x12)
4620
24 (2x12)
4621
24
4624
24 (2x12)
4625
2 (+12)
5402
12 (2x6)
5410
24 (3x8)
5420
2
5601
2
5602IP/SW
24 (4x6)
5610SW
24 (2x12)
5620
24 (2x12)
5621
8
6408D
16
6416D
24
6424D
8 (2x4)
9040
4
T3 Compact
10
T3 Classic
(4 plus icons)
18
T3 Comfort
(10 plus icons)
4
T3 IP Compact
10
T3 IP Classic
(4 plus icons)
18
T3 IP Comfort
(10 plus icons)
·
A number of phones only have two physical programmable buttons. On systems running IP
Office 3.0 or higher (excluding 3.0DT) these button should only be used as call appearance
buttons.
·
The 2402 and 5402 phones have an additional 12 programmable slots that can be accessed by
pressing FEATURE. These cannot be used for appearance actions.
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Call Appearance Buttons
Call Appearance Buttons
Call appearance buttons are used to display alerts for incoming calls directed to a user's extension
number or to a hunt group of which they are a member. Call appearance buttons are also used to make
outgoing calls.
By having several call appearance buttons, a user is able to be alerted about several calls, select which
call to answer, switch between calls and take other actions.
When all the user's call appearance buttons are in use or alerting, any further calls to their extension
number receive busy treatment. Instead of busy tone, the user's forward on busy is used if enabled or
otherwise voicemail if available.
Call appearance buttons are the primary feature of key and lamp operation. None of the other
appearance button features can be used until a user has some call appearance button programmed.
There are also addition requirements to programming call appearance buttons:
·
Call appearance buttons must be the first button programmed for the user, followed by any
further call appearance buttons in a continuous block.
·
Programming a single call appearance button for a user is not supported. The normal default is 3
call appearances per user except on phones where only two physical buttons are available.
Reserving a Button for Outgoing Calls
On phones using call appearance buttons, a free call appearance is required to complete function such
as call transfers. Through an entry into the user's configuration settings, their last call appearance button
can be reserved for making outgoing calls only. This is done by entering RESERVE_LAST_CA= into the
user's Source Number tab within IP Office Manager.
Key and Lamp Operation
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IP Office 4.1
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Key and Lamp Operation
Call Appearance Example 1
In this example, the user has multiple call appearance buttons.
1. Phone Idle
The phone is currently idle.
2. First Call Alerts
A call arrives. It alerts against the first available call appearance
button. Pressing that button will answer the call.
3. Call Answered
The call is now connected.
4. Second Call Alerts
A second call arrives whilst the first is still connected. It alerts
against the next available call appearance button. As the user
has a call in progress, the alert gives just a single ring and briefly
display details of the caller.
5. Pressing the Second Call Appearance
Pressing the second call appearance button will hold the first call
and answer the second.
Key and Lamp Operation
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IP Office 4.1
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Call Appearance Buttons
Call Appearance Example 2
In this example, the user will use their call appearances to make two calls and start a conference
between those calls.
1. Initial Call
The user has a call in progress, shown on their first call
appearance button. It is decided to conference another user into
the call.
2. Make Conference Enquiry
Pressing the CONFERENCE button on the users phone
automatically places the current call on hold and takes the phone
off hook on the next available call appearance.
3. Enquiry in Progress
The other extension has been dialed and invited to join a
conference call. The user presses the
CONFERENCE button
on their phone again.
4. Conference Starts
The conference call has started. The separate call appearances
have collapsed to a single appearance that represents the
conference.
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Key and Lamp Operation
How are Call Appearance Buttons Treated?
For incoming calls
·
Call Waiting settings are ignored except for hunt group call waiting where the call waiting tone is
replaced by an alert on a call appearance button if available.
·
Follow Me, Forward Unconditional and Forward Hunt Group Calls are used when set.
·
If Do Not Disturb is set, only calls from numbers in the user's Do Not Disturb Exception list will
alert if a call appearance is available.
·
External calls arriving on a line for which the user also has a line appearance set, will only alert
on the line appearance button.
Busy status
·
For calls direct to the user's extension number:
The user is busy when all their available call appearances are in use. Instead of busy tone, the
user's forward on busy is used if enabled or otherwise voicemail if available.
·
For calls to a hunt group of which the user is a member:
The user is busy to further hunt group calls when they have any appearance button in use on
their phone.
·
In both cases above, even when busy, the user may still receive alerts on other appearance
buttons; for example call coverage, line appearance and bridged appearance buttons.
For outgoing calls
·
Outgoing calls are treated exactly the same as calls made by non-appearance button users.
·
External Calls made on a call appearance, which route out on a line for which the user also has a
line appearance, will remain on the call appearance. The line appearance will indicate 'in use
elsewhere'.
For call appearance buttons matched by a bridged appearance button
·
If the bridged appearance is used to make or answer calls, the state of the call appearance will
match that of the bridged appearance.
·
If the call is put on hold by the bridged appearance user, the call appearance will show 'on hold
elsewhere'.
Other
·
Held/Parked Call Timeout
If the user has parked a call, the parked call timer only starts running when the user is idle rather
than on another call.
·
Incoming calls routed directly to the user as the incoming call routes destination on a line for
which the user also has a line appearance, will only alert on the line appearance. These calls do
not follow any forwarding set but can be covered.
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Call Appearance Buttons
Call Appearance Button Indication
On phones with a text display area next to the button, by default a=, b= and so on is displayed. This can
be replaced by another label if required.
When the user is not connected to a call, the button indicated as selected is the button that will be used if
the user goes off hook without pressing an appearance button. When a user is connected to a call, that
call is the selected button.
The following table shows how the different states of call appearance buttons (alerting, held, etc) are
indicated. This is a general table, not all phone button types are covered. The ring that accompanies the
visual indication can be delayed or switched off. See Ring Delay.
5410/5420 4400 Series Call Appearance Button State
Idle
Red off,
The call appearance is not in use and is not currently selected.
Green off.
Idle + Selected
Red on,
The call appearance is not in use but is the current selected button that will
Green off.
be used if the user goes off hook.
Alerting
The matching call appearance is alerting for an incoming call. This is
Flashing
Red off,
Green steady accompanied by ringing. If the user is already on a call, only a single ring is
icon.
given.
flash.
Alerting + Selected
As above but Ringing Line Preference has made this the user's current
Flashing
Red on,
Green steady selected button.
icon.
flash.
In Use Here
Red on,
The user has a call connected on the call appearance or is dialing.
Green on.
In Use Elsewhere
Red off,
The call appearance button is in use on a bridged appearance.
Green on.
On Hold Here
The call has been put on hold by this user.
Red off,
Green fast
flash.
On Hold Elsewhere
A call on a bridged appearance button matched to the call appearance has
Red off,
been put on hold. Calls on a call appearance that are put on hold by another
Green
intermittent user will continue to show connected lamp status, though the phone display
will indicate a held call.
flash.
Inaccessible
The button pressed is not accessible. The call is still dialing, ringing or cannot
Icon
Red off,
flashes off. Green broken be bridged into. A single tone is also given.
flash.
Key and Lamp Operation
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Key and Lamp Operation
Key and Lamp Operation
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IP Office 4.1
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Call Coverage Buttons
Call Coverage Appearance Buttons
Call coverage allows a user to be alerted when another user has an unanswered call.
The user being covered does not necessarily have to be a key and lamp user or have any programmed
appearance buttons. Their Individual Coverage Time setting (default 10 seconds) sets how long calls will
alert at their extension before also alerting on call coverage buttons set to that user.
The user doing the covering must have appearance buttons including a call coverage appearance button
programmed to the covered users name.
·
Note: Call coverage has been supported from IP Office 1.3. However the method of programming
and operation has changed with IP Office 3.0. Users of pre-3.0 IP Office systems that used call
coverage should refer to "Upgrading from Pre 3.0 IP Office".
Call coverage appearance buttons are not supported between users on different systems in a Small
Community Network.
Key and Lamp Operation
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Key and Lamp Operation
Call Coverage Example 1
In this example, the covering user is able to answer their colleagues call when it rings unanswered. Both
users have Ringing Line Preference and Auto Hold on.
1. Both Phones Idle
Covered User
Covering User
Our user has a call coverage
button to cover their
colleague.
2. Call to Covered User
A call arrives for the covered
user.
3. Call Alerts to Coverage
After ringing for the covered
user's Individual Coverage
Time, the call also begins
alerting on the call coverage
button .
4. Covering User Answers
By going off hook or pressing
the alerting button, the
covering user has answered
the call.
Call Coverage Example 2
In this example, the covered user has calls on all their available call appearances. Both users have
Ringing Line Preference and Auto Hold on.
1. Calls in Progress
Covering User
Covered User
The covered user already has
a number of calls in progress
on all their call appearance
keys.
2. Call Alerts to Coverage
The covered user is treated as
busy, so their next call goes
immediately to call coverage.
3. Covering User Answers
The covering user has
answered the call.
Key and Lamp Operation
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IP Office 4.1
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Call Coverage Buttons
How is Call Coverage Treated?
Whose user settings control the call?
·
Until answered, calls alerting on a call coverage button follow the settings of the user to
which the call was originally directed.
·
Once answered, the call follows the user settings of the user who answered it.
Coverage is applied to:
·
Internal calls dialed to the covered user's extension number.
·
External calls routed to the covered user by an IP Office incoming call route.
·
Calls forwarded internally by the covered user or on follow me from the covered user.
Coverage is not applied to:
·
Hunt group calls to a hunt group of which the covered user is a member.
·
Calls forwarded to the covered user using forward or follow me functions.
·
Calls alerting on the covered user's bridged appearance and call coverage buttons.
·
Coverage is only applied to calls alerting on a line appearance if the call was also routed to that
user by an incoming call route.
·
Page and intercom calls.
·
Parked, transferred and held calls ringing back to the user.
·
Automatic callback calls set by the covered user.
·
Voicemail ringback calls.
·
Call coverage appearance buttons are not supported between users on different systems in a
Small Community Network.
Coverage is applied:
·
If the covered user's phone is available, call coverage is applied only after the covered user's
Individual Coverage Time has expired.
·
If the covered user's phone is busy, call coverage is applied immediately.
·
If the covered user is using follow me or forward all to an internal number to divert their calls, call
coverage is still applied.
·
If the covered user has 'do not disturb' on, call coverage is applied immediately except for calls
from numbers in the covered user's do not disturb exceptions list.
Other items:
·
If the call is not answered after the covered user's No Answer Time it will go to the covered
user's voicemail if available or follow their forward on no answer settings.
·
If the covered user has several alerting calls, the call answered by the call coverage button is the
covered user's longest ringing call.
·
Calls will not alert at a covering user who has 'do not disturb' enabled, except when the calling
number is in the covering user's do not disturb exception list.
Key and Lamp Operation
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Key and Lamp Operation
Call Coverage Button Indication
On phones with a text display area next to the button, the name of the covered user is displayed followed
by the word Cover.
When the user is not connected to a call, the button indicated as selected is the button that will be used if
the user goes off hook without pressing an appearance button. When a user is connected to a call, that
call is the selected button.
The following table shows how the different states of call coverage appearance buttons (alerting, held,
etc) are indicated. This is a general table, not all phone button types are covered. The ring that
accompanies the visual indication can be delayed or switched off. See Ring Delay.
4400
Call Coverage Button State
5410/5420
Series
Idle
Red off,
The button is not in use.
Green off.
Alerting
The call coverage is alerting for an unanswered call at the covered user's
Flashing
Red off,
phone. This is accompanied by ringing. If the user is already on a call, only a
icon.
Green
single ring is given.
steady
flash.
Alerting + Selected
As above but Ringing Line Preference has made this the user's current
Flashing
Red on,
selected button.
icon.
Green
steady
flash.
In Use Here
Red on,
The user has answered the call requiring coverage.
Green on.
On Hold Here
The covered call has been put on hold by the call coverage button user.
Red off,
Green fast
flash.
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IP Office 4.1
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Bridged Appearance Buttons
Bridged Appearance Buttons
A bridged appearance button shows the state of one of another user's call appearance buttons. It can be
used to answer or join calls on that user's call appearance button. It can also be used to make a call that
the call appearance user can then join or retrieve from hold.
·
When the user's call appearance button alerts, any associated bridged appearance buttons on
other user's phones also alert. The bridged appearance buttons can be used to answer the call
on the call appearance button user's behalf.
·
When the call appearance button user answers or makes a call, any associated bridged
appearance buttons on other users' phones show the status of the call, ie. active, on hold, etc.
The bridged appearance button can be used to retrieve the call if on hold or to join the call if
active (subject to intrusion permissions).
·
Note:
Bridged appearance buttons are different from the action of bridging into a call (joining a call).
See Joining Other Calls (Bridging).
Bridged appearance buttons are not supported between users on different systems in a Small
Community Network.
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Key and Lamp Operation
Bridged Appearance Example 1
In this example, one user is able to see the status of the other user's call appearances, and when
necessary answer calls for the other user. Both users have Ringing Line Preference and Auto Hold
on.
Call Appearance User
1. Both Phone Idle
Bridged Appearance User
Our user has bridged
appearance buttons that
match a colleague's call
appearances buttons.
2. First Call
The colleague has a call
alerting on their first call
appearance button. It also
alerts on our user's first
bridged appearance button.
3. Call Answered
The colleague has answered
the call. The bridged
appearance indicates 'in use
elsewhere'.
4. Second Call
Another call alerts at the
colleagues phone and again is
mirrored on our user's second
bridged call appearance
button.
5. Call Answered
Our user has gone off hook
and answered the incoming
call alerting on the bridged call
appearance.
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Bridged Appearance Buttons
Bridged Appearance Example 2
In this example, the bridged appearance user makes a call on behalf of the call appearance user. Once
the call is connected, they put it on hold. The call appearance user is able to take the call off hold using
their call appearance button. Both users have Ringing Line Preference and Auto Hold on.
Call Appearance User
1. Both Phones Idle
Bridge Appearance User
Our user has bridged
appearance buttons that
match a colleague's call
appearances buttons.
2. Bridged User Makes Call
Our user has pressed a
bridged appearance and made
a call on it. The matching call
appearance shows 'in use
elsewhere'.
3. Call Put on Hold
Having made the call, the
bridged user puts it on hold.
The matching call appearance
indicates 'on hold elsewhere'.
4. Call Taken Off Hold
By pressing the call
appearance, the first user has
answered the held call. The
bridged appearance user
returns to idle.
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Key and Lamp Operation
Bridged Appearance Example 3
In this example, a call is passed from the call appearance user to the bridged appearance user. Both
users have Ringing Line Preference and Auto Hold on.
Bridged Appearance User
1. Call on Colleague's Phone
The call appearance user has answered a call on one of their call
appearances. The bridged appearance user's matching bridged
appearance shows 'in use elsewhere'.
2. Call Held by Colleague
The call appearance user has put the call on hold and called the
bridged appearance user. The first bridged call appearance
shows a call 'on hold elsewhere' whilst the second matches the
call between users.
3. Enquiry Call Between Colleagues
By going off hook, the bridged appearance user has answered
the call from the call appearance user. They are asked to pickup
the call on the colleagues first call appearance.
4. Call Taken Off Hold
Pressing the first bridged appearance button takes that call off
hold and connects it to the bridged appearance user.
·
In this example, Auto Hold is not set for the system, so
pressing the bridged appearance button disconnected the
call from the colleague.
·
If Auto Hold had been set, the colleague's call would have
been put on hold until they hung up.
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Bridged Appearance Buttons
How are Bridged Appearances Treated?
Bridged appearance buttons operate in parallel with their matching call appearance button.
·
Whose user settings control the call?
Until answered on a bridged appearance button, calls alerting on a bridged appearance button
follow the settings of the user or hunt group to which the call was originally directed.
·
If the call appearance is in use, any matching bridged appearance will indicate the same.
·
If a bridged appearance is in use, the call appearance it matches will indicate the same.
·
The bridge appearance will only alert if the call appearance is alerting. For example, direct
intercom and paging call to the call appearance will show on the bridged appearance but will not
give any audible alert.
·
If the bridged appearance user put the call on hold, the call appearance will indicate 'on hold
elsewhere'.
·
Bridged appearances to a user who has logged off, or has logged onto a non-multi line phone,
will not operate.
·
If the bridged appearance user has 'do not disturb' (DND) enabled, the bridge appearance button
icon or lamps will still operate but alerting and ringing line preference selection are not applied
unless the caller is in their DND exception list.
Bridged appearance buttons are not supported between users on different systems in a Small
Community Network.
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IP Office 4.1
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Key and Lamp Operation
Bridged Appearance Button Indication
On phones with a text display area next to the button, the name of the bridged user and the label from
the bridged user's call appearance key are displayed.
The following table shows how the different states of bridged appearance buttons (alerting, held, etc) are
indicated. This is a general table, not all phone button types are covered. The ring that accompanies the
visual indication can be delayed or switched off. See Ring Delay.
4400 Series
Bridge Appearance Button State
5410/5420
Idle
Red off,
The bridged appearance is not in use.
Green off.
Alerting
The matching call appearance is alerting for an incoming call. This is
Flashing
Red off,
Green steady accompanied by ringing. If the user is already on a call, only a single ring
icon.
is given.
flash.
Alerting + Selected
Flashing
Red on,
As above but Ringing Line Preference has made this the user's current
icon.
Green steady selected button.
flash.
In Use Elsewhere
Red off,
The matching call appearance button is in use.
Green on.
In Use Here
Red on,
The user has made a call or answered a call on the bridged appearance,
Green on.
or bridged into it.
On Hold Here
Red off,
The call has been put on hold by this user.
Green fast flash.
On Hold Elsewhere
The call on that call appearance has been put on hold by another user.
Red off,
Green
intermittent
flash.
Inaccessible
The button pressed is not accessible. The call is still dialing, ringing or
Icon
Red off,
Green broken cannot be bridged into. A single tone is also given.
flashes off.
flash.
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15-601013 Issue 06d (22nd October 2007)
Line Appearance Buttons
Line Appearance Buttons
Line appearance buttons allow specific individual line to be used when making calls or answered when
they have an incoming call. It also allows users to bridge into calls on a particular line.
IP Office incoming call routing is still used to determine the destination of all incoming calls. Line
appearance buttons allow a call on a specific line to alert the button user as well as the intended call
destination. When these are one and the same, the call will only alert on the line appearance but can still
receive call coverage.
When alerting on suitable phones, details of the caller and the call destination are shown during the
initial alert.
IP Office 3.0+ allows individual line appearance ID numbers to be assigned to selected lines on an IP
Office system. Line appearance buttons are only supported for analog, E1 PRI, T1, T1 PRI, and BRI
PSTN trunks; they are not supported for other trunks including E1R2, QSIG and IP trunks.
Line appearance buttons are not supported for lines on remote systems in a Small Community Network.
·
Using Line Appearances for Outgoing Calls
In order to use a line appearance to make outgoing calls, changes to the normal external dialing
short codes are required. For full details see Outgoing Line Programming.
·
Private Lines
Special behaviour is applied to calls where the user has both a line appearance for the line
involved and is also the Incoming Call Route destination of that call. Such calls will alert only on
the Line Appearance button and not on any other buttons. These calls will also not follow any
forwarding.
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IP Office 4.1
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Key and Lamp Operation
Line Appearance Example 1
In this example, the user is able to answer a call alerting on a particular line.
1. Line Goes Active
A call is active on the line with line ID number 601. This is
indicated as 'in use elsewhere'.
·
For an incoming call, the line will show active but will not alert
until call routing has been determined. On analog ICLID lines,
alerting is delayed until the ICLID that might be used to do
the call routing has been received.
2. Line Appearance Alerting
The routing of the call has been complete and it is ringing against
its destination. On our user's phone the line appearance also
alerts and ringing line preference has made it the current selected
button.
3. Answer Call
By going off hook or pressing the line appearance, our user has
answered the call on that line.
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15-601013 Issue 06d (22nd October 2007)
Line Appearance Buttons
Line Appearance Example 2
In this example, two users exchange a call using line appearance buttons set to the same line. Note that
this requires that the user who first answers the call to have Cannot be Intruded off. Both users have
Ringing Line Preference and Auto Hold on.
1. Idle
The two users has line
appearances for the same
line.
2. Call Alerts
A call arrives. Either user can
answer it by pressing the
alerting line appearance
3. Call Answered
The first user has answer the
call.
4. Line Held
The first user has put the call
on hold.
5. Line Retrieved
The second user has retrieved
the held call by pressing the
line appearance.
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Key and Lamp Operation
How are Line Appearances Treated?
Incoming Calls
·
Until answered using a line appearance button, incoming calls alerting on a line
appearance, follow the settings of the incoming call route's destination group or user.
They do not follow the settings of any line appearance user.
·
If an incoming calls destination is voicemail, or once the incoming call has passed from its
destination to voicemail, it cannot be answered or bridged into using a line appearance button.
·
If the line appearance user is also the incoming call routes destination, the call will alert on their
line appearance only. In this case:
·
It will alert on the line appearance even if all call appearances are in use.
·
The call will not follow any of the user's forwarding settings.
·
The call will receive call coverage from other user's with call coverage buttons set to the
line appearance user.
·
The ring delay used is that of the first free call appearance.
·
For analog lines set to ICLID, any line appearances show active while the IP Office waits for
ICLID information. During this time the line has not been routed and cannot be answered using a
line appearance button.
·
Calls alerting on a line appearance can also alert on a call coverage appearance on the same
phone. If Ringing Line Preference is set, the current selected button will change from the line
appearance to the call coverage appearance.
·
If the line appearance user has do not disturb (DND) enabled, the line appearance button icon or
lamps will still operate but alerting and ringing line preference selection are not applied unless the
caller is in their DND exception list.
Outgoing Calls
·
In order to be used for making outgoing calls, some additional system programming may be
required. See Outgoing Line Programming.
·
Calls made on a call appearance, which are routed out on a line for which the user also has a line
appearance, will remain on the call appearance. The line appearance will indicate 'in use
elsewhere'.
Additional Notes
·
Calls alerting on a line appearance do not receive call coverage unless the user was the call's
original incoming call route destination.
·
If a call indicated by a line appearance is parked, it cannot be joined or unparked by using
another line appearance.
·
Where a line appearance button is used to answer a call for which automatic call recording is
invoked, the recording will go to the automatic recording mailbox setting of the original call
destination.
·
Line appearance buttons are not supported for lines on remote systems in a Small Community
Network.
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Line Appearance Buttons
Line Appearance Button Indication
On phones with a text display area next to the button, the label Line and the line number are displayed.
When the user is not connected to a call, the button indicated as selected is the button that will be used if
the user goes off hook without pressing an appearance button. When a user is connected to a call, that
call is the selected button.
The following table shows how the different states of line appearance buttons (alerting, held, etc) are
indicated. This is a general table, not all phone button types are covered. The ring that accompanies the
visual indication can be delayed or switched off. See Ring Delay.
4400 Series
Line Appearance Button State
5410/5420
Idle
The associated line is not in use.
All off.
Idle + Selected
The associated line is not in use but the button is the user currently
selected button.
Alerting
The line is ringing at it incoming call route destination. This is
Flashing
Red off,
accompanied by ringing. If the user is already on a call, only a single ring
icon.
Green steady
is given.
flash.
Alerting + Selected
Flashing
Red on,
As above but Ringing Line Preference has made this the user's current
icon.
Green steady
selected button.
flash.
In Use Elsewhere
The line is in use.
Red off,
Green on.
In Use Here
Red on,
The user has answered the line, made a call on it or bridged into the call
Green on.
on the line.
On Hold Here
The call on the line has been put on hold by this user.
Red off,
Green fast flash.
On Hold Elsewhere
The call on the line has been put on hold by another appearance button
Red off,
user.
Green
intermittent flash.
Inaccessible
The button pressed is not accessible. The call is still dialing, ringing,
Icon
Red off,
Green broken routing or cannot be bridged into. A single tone is also given.
flashes off.
flash.
·
For systems running the IP Office 4.0 Q2 2007 maintenance release or higher, the default label
of Line and line appearance ID can be replace by the Line Name or Channel Name. Refer to the
SHOW_LINEID_NOT_OUTSIDE within the IP Office Manager documentation.
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Other Appearance Controls
Summary
This section covers the following topics:
·
Selected Button Indication
·
Idle Line Preference
·
Ringing Line Preference
·
Answer Pre-Select
·
Auto Hold
·
Ring Delay
·
Collapsing Appearances
·
Joining Other Calls (Bridging)
·
Multiple Alerting Buttons
·
Busy on Held
·
Reserving a Call Appearance Button
·
Logging Off and Hot Desking
·
IP Office Applications
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Key and Lamp Operation
Selected Button Indication
During appearance button usage, one of the user's appearance buttons may be indicated as the user's
current selected button. This is the appearance button already in use, or if idle, the appearance button
that will be used if the user goes off hook by lifting the handset.
·
On phones with a display area next to each button, the current selected button is indicated by
either an _ underscore of the button label or a * star.
·
On phones with twin LED lamps, the current selected button is indicated by the red lamp being
.
on
·
On Transtalk 9040 phones, the current selected button is indicated by a
icon.
The IP Office sets which appearance button is the current selected button using the following methods:
·
Idle Line Preference
This feature can be set on or off for each individual user, the default is on. When on, it sets the
current selected button as the first available idle call appearance or line appearance button. See
Idle Line Preference.
·
Ringing Line Preference
This feature can be set on or off for each individual user, the default is on. When on, it sets the
current selected button as the button which has been alerting at the users phone for the longest.
Ringing Line Preference overrides Idle Line Preference. See Ringing Line Preference.
·
Delayed Ring Preference: 4.0+.
This setting is used in conjunction with ringing line preference and appearance buttons set to
delayed or no ring. It sets whether ringing line preference should observe or ignore the delayed
ring applied to the user's appearance buttons when determining which button should have current
selected button status.
·
User Selection
The phone user can override both Idle Line Preference and Ringing Line Preference by pressing
the appearance button they want to use or answer. That button will then remain the current
selected button whilst active.
·
If the user currently has a call connected, pressing another appearance button will either
hold or disconnect that call. The action is determined by the IP Office system's Auto Hold
setting.
·
Answer Pre-Select: 4.0+
Normally when a user has multiple alerting calls, only the details of the call on current
selected button are shown. Pressing any of the alerting buttons will answer the call on
that button, going off-hook will answer the current selected button. Enabling the user
telephony setting Answer Pre-Select allows the user to press any alerting button to make
it the current selected button and displaying its call details without answering that call. To
answer a call when the user has Answer Pre-Select enabled, the user must press the
alerting button to display the call details and then either press the button again or go off-
hook.
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Other Appearance Controls
Idle Line Preference
Idle Line Preference determines the user's currently selected button as the first available idle call
appearance or line appearance button. Selected button indication is applied to that button and if the user
goes off-hook, for example by lifting their handset, an outgoing call is started on that button.
·
Idle Line Preference is overridden by Ringing Line Preference if also on for the user.
·
By default Idle Line Preference is on for all users.
·
For appearance button users with Idle Line Preference off, going off-hook (lifting the handset or
pressing SPEAKER, HEADSET, etc) will have no effect until an appearance button is pressed.
·
If all the available call appearance and line appearance buttons are in use, no current selected
button choice is made by Idle Line Preference. In this case, going off hook will have no effect.
·
?Why Would I Use Just Idle Line Preference
In environments that are focused on making outgoing calls, for example telemarketing, incoming
calls are infrequent and user's go off-hook expecting to make a call. Using Idle Line Preference
without Ringing Line Preference ensures that the user doesn't inadvertently answer a call when
expecting to make a call.
Idle Line Preference Example 1
In this example, only Idle Line Preference has been programmed for the user. Ringing Line
Preference has not been programmed. The user has three call appearance buttons and one line
appearance button programmed.
1. Phone Idle
The phone is idle. The current selected button determined by
Idle Line Preference is the first available idle call appearance
button. This is shown by the _ underscore of the button text.
2. First Call to User
A call for the user arrives. It alerts on the first available call
appearance button. Idle Line Preference has changed the
current selected button to the next available idle call
appearance.
3. User Goes Off Hook
With the call still alerting, if the user goes off hook, it will be
interpreted as making a call using the currently selected
button, not as answering the alerting button.
4. To answer the alerting call, the user should press the alerting
button.
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Key and Lamp Operation
Idle Line Preference Example 2
In this example, only Idle Line Preference has been programmed for the user. Ringing Line
Preference has not been not programmed. The user has three call appearance buttons and one line
appearance button programmed.
1. Two Calls Alerting
The users has two incoming calls alerting. Idle Line
Preference has set the currently selected button to their third
call appearance.
2. First Caller Abandons
If the first incoming caller disconnects, the currently selected
button changes to the first call appearance as this is now the
first available idle call or line appearance button.
Idle Line Preference Example 3
In this example, only Idle Line Preference has been programmed for the user. Ringing Line
Preference has not been programmed. The user has three call appearance buttons and one line
appearance button programmed.
1. All Call Appearances Alerting
In this case, all the users call appearance buttons are alerting
incoming calls. Idle Line Preference has changed the
currently selected button to the first available line
appearance.
Idle Line Preference Example 4
In this example, both Idle Line Preference and Ringing Line Preference are set for the user.
1. Phone Idle
The phone is idle and Idle Line Preference has assigned
current selected button to the first call appearance.
2. Call Alerting
A call has arrived and Ringing Line Preference keeps the
current selected button at the first call appearance.
3. Call Answered
With the call answered it retains current selected button
status.
4. Call Held
When the call is put on hold, Idle Line Preference assigns
current selected button status to the next available call
appearance button.
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Other Appearance Controls
Ringing Line Preference
Ringing Line Preference determines the user's currently selected button as the button which has been
alerting the longest. Selected button indication is applied to that button and if the user goes off-hook, for
example by lifting their handset, the alerting call on that button is answered.
Ringing Line Preference includes calls alerting on call appearance, line appearance, bridged appearance
and call coverage buttons.
·
Ringing Line Preference overrides Idle Line Preference.
·
By default Ringing Line Preference is on for all users.
·
Ringing Line Preference Order
When a user's longest waiting call alerts on several of the user's appearance buttons and Ringing
Line Preference is set for the user, the order used for current selected button assignment is;
1. Call appearance.
2. Bridged appearance.
3. Call coverage.
4. Line appearance.
·
Example:
A user has a call to a covered user alerting initially on a line appearance button. Ringing
Line Preference assigns current selected button status to the line appearance. When the
same call also begins to alert on the call coverage appearance button, current selected
button status switches to the call coverage appearance button.
·
Ring Delay and Ringing Line Preference
For IP Office 3.2 and higher appearance buttons can be set to Delayed Ring or No Ring. These
buttons still alert visually but do not give an audible ring or tone. Ringing line preference is still
applied to alerting buttons even if set to Delayed Ring or No Ring.
·
Delayed Ring Preference
For IP Office 4.0 and higher, for users with Ringing Line Preference selected, their
Delayed Ring Preference setting sets whether ringing line preference is uses or ignores
buttons that are visually alerting but have Delayed Ring or No Ring set. The default is
off, ie. ignore ring delay.
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Key and Lamp Operation
Ringing Line Preference Example 1
In this example, both Ring Line Preference and Idle Line Preference have been set for the user. The
user has three call appearance buttons and one line appearance button programmed. They also have
Ringing Line Preference on and Auto Hold is on. Answer Pre-Select is off.
1. Phone Idle
The phone, an IP Office 5420, is idle. The current selected button
has been determined by Idle Line Preference as the first available
idle call appearance button. This is shown by the _ underscore
next to that button.
2. First Call Alerting
A call for the user arrives. It alerts on the first available call
appearance button. Ringing Line Preference uses this as the
currently selected button as it is the only alerting call.
3. Second Call Alerting
Another call for the user arrives. It alerts on the next available call
appearance button. As the first call has been alerting longer,
under Ringing Line Preference it retains the currently select
button status.
4. The First Call Abandons
The first caller disconnects. Ringing Line Preference changes the
currently selected button status to the second call appearance
button.
5. Another Call Arrives
Another call arrives. It alerts as the first free call appearance
button. However the call at the second call appearance has been
alerting longer and so under Ringing Line Preference retain the
currently selected button status.
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Other Appearance Controls
Ringing Line Preference Example 2
In this example, the user has both Ring Line Preference and Idle Line Preference programmed. The user
has three call appearance buttons and one line appearance button programmed. They also have
Ringing Line Preference on and Auto Hold is on. Answer Pre-Select is off.
1. First Call to User
A call for the user arrives. It alerts on the first available call
appearance button. Ringing Line Preference uses this as the
currently selected button as it is the only alerting call.
2. Call on Line 601
The user's Line Appearance is alerting due to an incoming call on
the associated line. Details of the call and its destination are
shown. Ringing Line Preference keeps the currently selected
button status on the call appearance button as this has been
alerting longest.
3. Second Call to User
A second call to the user arrives and alerts on the second call
appearance button. Ringing Line Preference keeps the currently
selected button status on the call appearance button as this has
been alerting longest.
4. The First Caller Abandons
The first call to the user disconnects. Ringing Line Preference
passes the currently selected button status to the Line
Appearance button as this has been alerting longest.
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Key and Lamp Operation
Answer Pre-Select
On some phones only the details of the call alerting or connected on the current selected button are
shown. The details of calls alerting on other buttons are only shown briefly when they are first presented
and are then replaced again by the details of the call on the current selected button.
By default pressing any of the other alerting buttons will answer the call on that button. IP Office 4.0+
supports Answer Pre-Select which can be set individually for each user. Answer pre-select allows a user
to press alerting buttons other than the current selected button without actually answering them. Instead
the button pressed becomes the current selected button and its call details are displayed.
Note that using answer pre-select with a currently connected call will still either hold or end that call in
accordance with the IP Office system's Auto Hold setting.
Answer Pre-Select Example 1
1. Phone Idle
The phone is idle. The current selected button has been
determined by Idle Line Preference as the first available idle call
appearance button. This is shown by the _ underscore next to
that button.
2. First Call Alerting
A call for the user arrives. It alerts on the first available call
appearance button. Ringing Line Preference uses this as the
currently selected button as it is the only alerting call.
3. Second Call Alerting
Another call for the user arrives. It alerts on the next available call
appearance button. As the first call has been alerting longer,
under Ringing Line Preference it retains the currently select
button status.
4. The User Presses the Second Call Appearance
Pressing the second call appearance overrides ringing line
preference and assigns current selected button status to the
button without actually answering the call. The details of the caller
are displayed.
5. The User Answers the Call
The user can press the button again to answer the call or just go
off-hook to answer as it is now the currently selected button.
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Auto Hold
Auto Hold is a system wide feature that affects all appearance button users. This feature determines
what happens when a user, who is already on a call, presses another appearance button. The options
are:
·
If Auto Hold is off, the current call is disconnected.
·
If Auto Hold is on, the current call is placed on hold.
On IP Office 4.0 and higher systems Auto Hold is on by default. On previous levels of IP Office software
the default for US was off.
Auto Hold Example 1
In this example, the user has two calls currently shown on call appearance buttons. Answer Pre-Select
is off.
1. This user has three call appearance buttons. They have answer
one call and are still connected to it, shown by the icon. A
second call is now alerting on their second call appearance
button, shown by the icon.
2. What happens when the user presses the second call
appearance key is determined by the IP Office system's Auto
Hold setting:
·
Auto Hold On
When the second call appearance key is pressed, that call is
answered and the first call is put on hold, shown by the
icon. The user can switch between calls using the call
appearance buttons and make/receive other calls if they have
additional call appearance buttons
·
Auto Hold Off
When the second call appearance key is pressed, that call is
answered and the first call is disconnected.
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Ring Delay
IP Office systems running IP Office 3.2+ software support the option of ring delay on appearance
buttons. This option can be used with all types of appearance buttons and can be selected separately for
each appearance button a user has. Using ring delay does not affect the buttons visual alerting through
the display, and display icons or button lamps.
Ring delay is typically used with line appearance buttons for lines which a user wants to monitor but
does not normally answer. However ring delay can be applied to any type of appearance button.
The selectable ring delay options for an appearance button are listed below. The option is selected as
part of the normal button programming process.
·
Immediate
Provide audible alerting as per normal IP Office operation.
·
Delayed Ring
Only provide audible alerting after the system ring delay or, if set, the individual user's ring delay.
·
No Ring
Do not provide any audible alerting.
There are two possible sources for the delay used when delayed ringing is selected for a button.
·
System | Telephony | Ring Delay: Default = 5 seconds, Range 1 to 98 seconds.
This is the setting used for all users unless a specific value is set for an individual user.
·
User | Telephony | Ring Delay: Default = Blank (Use system setting), Range 1 to 98 seconds.
This setting can be used to override the system setting. It allows a different ring delay to be set
for each user.
Notes
·
Calls That Ignore Ring Delay
Ring delay is not applied to hold recall calls, park recall calls, transfer return calls, voicemail
ringback calls and automatic callback calls. For phones using Internal Twinning, ring delay
settings are not applied to calls alerting at a secondary twinned extension (except appearance
buttons set to No Ring which are not twinned).
·
Auto Connect Calls
For IP Office 3.2 and 4.0, auto-connected calls such as Internal Auto-Answer override Ring
delay. For IP Office 4.1+, ring delay is applied to these calls before auto-connection. This does
not apply to page calls.
·
Multiple Alerting Buttons
Where a call is presented on more than one button on a user's phone, see Multiple Alerting
Buttons, the shortest delay will be applied for all the alerting buttons. For example, if one of the
alerting buttons is set to Immediate, that will override any alerting button set to Delayed Ring.
Similarly if one of the alerting buttons is set to No Ring, it will be overridden if the other alerting
button is set to Immediate or Delayed Ring.
·
Line Appearance Buttons
Calls routed to a user that could potentially be presented on both a call appearance button and a
line appearance button are only presented on the line appearance button. However in this
scenario, the ring delay settings used is that of the first free call appearance button.
·
Delay on Analog Lines
Analog lines set to Loop Start ICLID already delay ringing whilst the IP Office waits for the full
ICLID in order to resolve incoming call routing. In this scenario the ring delay operates in parallel
to the routing delay.
·
Ring Delay and Ringing Line Preference
For IP Office 3.2 and higher appearance buttons can be set to Delayed Ring or No Ring.
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Other Appearance Controls
However ringing line preference is still applied to alerting buttons even if set to Delayed Ring or
No Ring.
·
For IP Office 4.0 and higher, the user's Delayed Ring Preference setting is used to
determine whether ringing line preference is used with or ignores buttons that are alerting
but have Delayed Ring or No Ring set.
Ring Delay Example 1
In this example, the user has a line appearance button set but configured to no ring.
1. Phone Idle
The phone is idle. The current selected button has been
determined by Idle Line Preference as the first available call
appearance button. This is shown by the _ underscore next to
that button.
2. Incoming Call Alerting on the Line
An incoming call arrives on the line and begin to alert somewhere
on the system. The user's line appearance button shows this
visually but doesn't ring audibly. Ringing line preference would
makes the line appearance the user's currently selected button
and therefore they would answer the line if they went off-hook.
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Delayed Ring Preference
When a call is alerting at a phone, Ringing Line Preference sets the call as the currently selected button
and if the user then goes off-hook they will answer that call.
In most situations this is acceptable as the user hears ringing which informs them that there is a call
waiting to be answered. If the user wants to make a call instead they can press another call appearance
button to go off-hook on that other button.
When ring delay is being used there can potentially be a problem if the user lifts the handset to make a
call without looking at the display. If they do this while the a call is alerting silently on a button with ring
delay, the user will actually answer the waiting call rather than get dial tone to make a call.
Once the call alerting on a button has currently selected call status, it retains that status even if a prior
call on a button with ring delay applied comes out of its ring delay period.
Delayed Ring Preference Example 1
In this example the user has a line appearance button for a line they monitor. This line appearance
button has been set to no ring as the user occasionally need to use that line but does not normally
answer calls on that line.
1. Phone Idle
The phone is idle. The current selected button has been
determined by Idle Line Preference as the first available call
appearance button. This is shown by the _ underscore next to
that button.
2. Incoming Call Alerting on the Line
An incoming call arrives on the line and begin to alert somewhere
on the system. The user's line appearance button shows this
visually but doesn't ring audibly.
·
Normally ringing line preference would make the line
appearance the user's currently selected button and therefore
they would answer the line if they went off-hook expecting to
make a call.
·
However, because Delayed Ring Preference is on for the
user, ringing line preference is not applied and idle line
preference makes their current selected button the first call
appearance. If the user were to go off-hook they would be
making a call on that call appearance.
3. Call Alerting for the User
A call for the user arrives. It alerts on the first available call
appearance button. Ringing line preference is applied and makes
that the users currently selected button. If the user goes off-hook
now that will answer the call on the call appearance and not the
line appearance.
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Delayed Ring Preference Example 2
This is similar to the previous example except that the user and the line has been configured for a 15
second ring delay. This informs the users that the line has not been answered for some reason and
allows them to answer it by just going off-hook.
1. Phone Idle
The phone is idle. The current selected button has been
determined by Idle Line Preference as the first available call
appearance button. This is shown by the _ underscore next to
that button.
2. Incoming Call Alerting on the Line
An incoming call arrives on the line and begin to alert somewhere
on the system. The user's line appearance button shows this
visually but doesn't ring audibly. Because Delayed Ring
Preference is on for the user, ringing line preference is not
applied and idle line preference makes their current selected
button the first call appearance. If the user were to go off-hook
they would be making a call on that call appearance.
3. Call Continues Alerting
When the ring delay for the line appearance expires, if no other
call has taken ringing line preference it becomes the current
selected call and will be answered if the user goes off-hook.
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Collapsing Appearances
This topic covers what happens when a user with several calls on different appearance buttons, creates
a conference between those calls. In this scenario, the call indication will collapse to a single
appearance button and other appearance buttons will return to idle except for any line appearance
buttons involved which will show 'in use elsewhere'.
Collapsing Appearances Example 1
In this example, the user will setup a simple conference. Ringing Line Preference and Idle Line
Preference are set for the user. Auto Hold for the system is on. Answer Pre-Select is off.
1. Initial Call
The user has a call in progress, shown on their first call
appearance button. It is decided to conference another user into
the call.
2. Make Conference Enquiry
Pressing the CONFERENCE button on the users phone
automatically places the current call on hold and takes the phone
off hook on the next available call appearance.
3. Enquiry in Progress
The other extension has answered and is invited to join a
conference call. The user presses the
CONFERENCE button
on their phone again.
4. Conference Starts/Call Appearances Collapse
The conference call has started. The call appearances have
collapsed to a single appearance.
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Joining Calls (Bridging)
Appearance buttons can be used to "join" existing calls and create a conference call. A user can join
calls that are shown on their phone as 'in use elsewhere'. These can be on bridged and/or line
appearances.
·
This feature is often referred to as 'bridging into a call'. However this causes confusion with
Bridged appearance buttons and so the term should be avoided.
The ability to join calls is controlled by the following feature which can be set for each IP Office user:
·
Cannot be Intruded: Default = On
If this option is set on for the IP Office user who has been in the call the longest, no other user
can join the call. If that user leaves the call, the status is taken from the next internal user who
has been in the call the longest. The exceptions are:
·
Voicemail and Conferencing Center calls are treated as Cannot be Intruded at all times.
·
When an external call is routed off switch by a user who then leaves the call, the Cannot
be Intruded status used is that of the user who forwarded the call off switch.
·
Any call that does not involve an internal user at any stage is treated as Cannot be
Intruded on. For example:
·
When an external call is routed off switch automatically using a short code in the
incoming call route.
·
Small Community Network calls from other IP Offices that are routed off-switch.
·
VoIP calls from a device not registered on the IP Office.
·
The Can Intrude setting is not used for joining calls using appearance buttons.
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The following also apply:
·
Inaccessible
In addition to the use of the Cannot be Intruded setting above, a call is inaccessible if:
·
The call is still being dialed, ringing or routed.
·
It is a ringback call, for example a call timing out from hold or park.
·
If all the internal parties, if two or more, involved in the call have placed it on hold.
·
IP Office Conferencing Resources
The ability to bridge depends on the available conferencing resource of the IP Office system.
Those resources are limited and will vary with the number of existing parties in bridged calls and
conferences. The possible amount of conferencing resource depends on the IP Office system
type and whether IP Office Conferencing Center is also installed.
·
Conference Tone
When a call is joined, all parties in the call hear the IP Office conferencing tones. By default this
is a single tone when a party joins the call and a double-tone when a party leaves the call. This is
a system setting.
·
Holding a Bridged Call
If a user puts a call they joined on hold, it is their connection to the joined call (conference) that is
put on hold. The other parties within the call remain connected and can continue talking. This will
be reflected by the button status indicators. The user who pressed hold will show 'on hold here'
on the button they used to join the call. All other appearance users will still show 'in use here'.
·
Maximum Two Analog Trunks
Only a maximum of two analog trunks can be included in a conference call.
·
Parked Calls
A Line Appearance button may indicate that a call is in progress on that line. IP Office 4.0 and
higher allows such calls to be unparked using a line appearance.
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Joining Example 1: Joining with a Line Appearance
In this example, the user joins a call by pressing a line appearance button. Answer Pre-Select is off.
1. Line Goes Active
A call is active on the line with line ID number 601.
·
If this is an incoming call, it will show active but will not alert
until its call routing has been determined. On ICLID analog
lines, alerting is delayed until the ICLID that might be used to
do that routing has been received.
2. Line Appearance Alerting
The call routing is completed and the call is now ringing against
its target. The line appearance also begins alerting and Ringing
Line Preference has made it the current selected button.
3. Call Answered
Alerting on the line appearance has stopped but the line is still
active. This indicates that the call has probably been answered.
As our user's phone is idle, Idle Line Preference has returned the
current select button to the first available call appearance button.
4. User Joins the Call
Our extension user has been asked by their colleague to join the
call just answered on line 601. By pressing the line appearance
button they have joined the call on that line and created a
conference call.
Joining Example 2: Joining with a Bridged Appearance
In this example, the user joins a call using a bridged appearance button. Answer Pre-Select is off.
1. User with Bridged Appearance Buttons
The user has bridged appearance buttons that match their
colleagues call appearance buttons.
2. Call on Bridged Appearance
The colleague has a call in progress on their first call
appearance. This is matched on the first bridged appearance
button.
3. User Joins the Call
Pressing the bridged appearance button will take our user off
hook and join them into their colleagues call, creating a
conference call.
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Multiple Alerting Appearance Buttons
In some scenarios, it is may be potentially possible for the same call to alert on several appearance
buttons. In this case the following apply:
·
Line appearance buttons override call and bridged appearance buttons:
In cases where a call on a line goes directly to the user as the incoming call routes destination,
the call will only alert on the line appearance. In this scenario the ring delay settings used is that
of the first free call appearance button.
·
A call can alert both call appearance, line appearance and bridged appearance buttons:
The most common example of this will be hunt group calls where the hunt group members also
have bridged call appearances to each other. In this case the button used to answer the call will
remain active whilst the other button will return to idle.
·
Calls on a line or bridged appearance buttons can also alert on call coverage button:
In this case alerting on the call coverage button may be delayed until the covered user's
Individual Coverage Time has expired.
·
Ringing Line Preference Order
When a call alerts on several of the user's appearance buttons and Ringing Line Preference is
set for the user, the order used for current selected button assignment is:
1. Call appearance.
2. Bridged appearance.
3. Call coverage.
4. Line appearance.
·
Example:
A user has a call to a covered user alerting initially on a line appearance button. Ringing Line
Preference will assign current selected button status to the line appearance. When the same call
also begins to alert on the call coverage appearance button, current selected button status
switches to the call coverage appearance button.
Ring Delay
Where ring delays are being used, the shortest delay will be applied for all the alerting buttons. For
example, if one of the alerting buttons is set to Immediate, that will override any alerting button set to
Delayed Ring. Similarly if one of the alerting buttons is set to No Ring, it will be overridden if the other
alerting button is set to Immediate or Delayed Ring.
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Twinning
Twinning is a mechanism that allows an IP Office to have their calls alert at two phones. The user's
normal phone is referred to as the primary, the twinned phone as the secondary.
By default only calls alerting on the primary phone's call appearance buttons are twinned. For internal
twinning, IP Office 4.1+ supports options to allow calls alerting on other types of appearance buttons to
also alert at the secondary phone. These options are set through the User | Twinning section of the IP
Office configuration and are Twin Bridge Appearances, Twin Coverage Appearances and Twin Line
Appearances. In all cases they are subject to the secondary having the ability to indicate additional
alerting calls.
Call alerting at the secondary phone ignoring any Ring Delay settings of the appearance button being
used at the primary phone. The only exception is buttons set to No Ring, in which case calls are not
twinned.
Busy on Held
For a user who has Busy on Held selected, when they have a call on hold, the IP Office system treats
them as busy to any further calls. This feature is intended primarily for analog phone extension users.
Within IP Office Manager, selecting Busy on Held for a user who also has line appearance keys will
cause a prompt offering to remove the Busy on Held selection.
Reserving a Call Appearance Button
Functions such as transferring calls using a Transfer key require the user to have at least one available
call appearance button in order to complete the outgoing call part of the process. However by default all
call appearance button are available to receive incoming calls at all times.
It is possible to reserve the users last call appearance button for the making of outgoing calls only. The
method for doing this depends on the IP Office system software level.
·
IP Office 4.0
On the User | Telephony tab, select the option Reserve Last CA.
·
Pre-4.0 IP Office
On the User | Source Numbers tab, enter the line RESERVE_LAST_CA= .
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Appearance Functions and Logging Off and Hot Desking
IP Office users can be setup to log on and log off at different phones, this is called 'hot desking'. All the
users settings, including their extension number, are transferred to the phone at which the user is logged
on. This includes their key and lamp settings and appearance buttons.
This type of activity has the following effect on appearance buttons:
·
If logged off, or logged on at a phone that doesn't support appearance button functions:
·
Bridged appearances set to the user will be inactive.
·
Call coverage set to the user will still operate.
·
If logged on at a phone with fewer buttons than programmed for the user:
·
Those buttons which are inaccessible on the logged on phone will be inactive.
·
Any bridged appearances to those button from other users will be inactive.
Remote Hot Desking
IP Office 4.0 supports, through the addition of license keys, users hot desking between systems within
an IP Office Small Community Network (SCN). However the use of appearance buttons (call coverage,
bridged appearance and line appearance) within a Small Community Network is not supported.
Therefore when a user logs on to a remote system, any such button that they have will no longer
operate. Similarly any button that other users have with the remote user as the target will not operate.
Appearance Functions and IP Office Applications
A number of IP Office applications can be used to make, answer and monitor calls. These applications
treat calls handled using key and lamp operation follows:
·
Phone Manager/SoftConsole
These applications are able to display multiple calls to or from a user and allow those calls to be
handled through their graphical interface.
·
All calls alerting on call appearance buttons are displayed.
·
Calls on line, call coverage and bridged appearance buttons are not displayed until
connected using the appropriate appearance button
·
Connected and calls held here on all appearance button types are displayed.
·
The status of alerting call appearance calls, connected and held calls is shown in the
Phone Manager's call status panel. Clicking on a call here can be used to answer or
unhold a call. This action will place any current connected call on hold regardless of the
system's Auto Hold setting.
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Appearance Function System Settings
System settings are applied to all users and calls. The system settings that affect appearance operation
are found on the System | Telephony tab and are:
·
Auto Hold: Default = On
This setting sets whether a currently connected call should be held or disconnected when a user
presses another appearance button.
·
Conferencing Tone: Default = Off (Tones on entry/exit only)
When off, all parties in a conference or bridged call hear a single tone when a party joins the call
and a double tone when a party leaves the call. When on, a tone is heard every 10 seconds
during the conference or bridged call.
·
Ring Delay: Default = 5 seconds. Range = 1 to 98 seconds.
This option is only available on IP Office 3.2 systems. It sets the delay used for any of the user's
programmable buttons which have their ringing set to Delayed. This value can be overridden by
a user specific Ring Delay value set through User | Telephony.
1. Start IP Office Manager and load the current configuration from the IP Office.
System.
2. Select
3. Select the Telephony tab.
4. Adjust the highlighted settings as required.
5. Click OK.
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Appearance Function User Settings
User settings are applied separately to each individual IP Office user. In addition to button programming,
the following user settings are applicable to appearance button operation:
·
Cannot be Intruded: Default = On.
This feature control whether other users can use their appearance buttons to join the users call. It
applies when the user is the longest present internal party already within the call.
·
Individual Coverage Time: Default = 10 seconds. Range = 0 (immediate) to 9999.
This feature sets how long a call will alert at the user's phone before also alerting on any call
coverage buttons set to the user's name. It must be less than the systems Default No Answer
Time or the user's No Answer Time if set.
·
Ring Delay: Default = Blank (Use system setting). Range = 1 to 98
This option is only available on IP Office 3.2+ systems. It sets the delay used for any of the user's
programmable buttons which have their ringing set to Delayed. This value, if set, overrides the
system specific Ring Delay value set through System | Telephony.
·
Ringing Line Preference: Default = On.
When on, this feature is used when the user has alerting calls but no connected call. It applies
the currently selected button status to the appearance button that has been alerting the longest.
·
Idle Line Preference: Default = On.
When on, this feature is used when the user's phone is idle. It sets currently selected button
status to the user's first available call or line appearance button.
·
Delayed Ring Preference: Default = Off, Software Level = 4.0+.
This setting is used in conjunction with ringing line preference and appearance buttons set to
delayed or no ring. It sets whether ringing line preference should observe or ignore the delayed
ring applied to the user's appearance buttons when determining which button should have current
selected button status.
·
When on, ringing line preference is only applied to alerting buttons on which the ring delay
has expired.
·
When off, ringing line preference can be applied to an alerting button even if it has
delayed ring applied.
·
Answer Pre-Select: Default = Off, Software Level = 4.0+.
Normally when a user has multiple alerting calls, only the details of the call on current selected
button are shown. Pressing any of the alerting buttons will answer the call on that button, going
off-hook will answer the current selected button. Enabling the user telephony setting Answer
Pre-Select allows the user to press any alerting button to make it the current selected button and
displaying its call details without answering that call. To answer a call when the user has
Answer Pre-Select enabled, the user must press the alerting button to display the call details
and then either press the button again or go off-hook.
·
Reserve Last CA: Default = Off, Software level = 4.0+.
Used for users with multiple call appearance buttons. When present, this string stops the users
last call appearance button from being used to receive incoming calls. This ensures that the user
always has a call appearance button available to make outgoing calls and to initiate transfers and
conferences. For pre-4.0 IP Office this option is set by adding the RESERVE_LAST_CA= option
on the User | Source Numbers tab.
·
Abbreviated Ring: Default = On, Software level = 4.1+.
This option controls the type of alerting ring given for additional appearance calls when a call is
already connected. When on, additional calls alert with a single short ring. When off, additional
calls alert will normal ringing. The audible alert is still subject to ring delay settings if enabled.
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Programming User Settings using Manager
1. Start IP Office Manager and load the current configuration from the IP Office.
User.
2. Select
3. Select the user whose settings you want to alter.
4. Select the Telephony tab.
5. The highlighted options above are those that relate specifically to appearance button usage.
Adjust these settings as required.
6. Click OK.
7. Repeat for any other users.
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Programming Line Appearance ID Numbers
Line appearances are supported for analog, E1 PRI, T1, T1 PRI, and BRI PSTN trunks. They are not
supported for E1R2, QSIG and IP trunks.
Note that setting and changing line settings including line appearance ID numbers requires the IP Office
system to be rebooted.
Automatic Renumbering
1. Select Tools | Line Renumber.
2. Select the starting number required for line numbering and click OK.
3. All lines that support Line Appearance ID will be numbered in sequence.
Manual Renumbering
1. Start IP Office Manager and load the current configuration from the IP Office.
Line.
2. Select
3. Select the line required. The tab through which line appearance ID numbers are set will vary
depending on the type of line. A couple of examples are shown below.
·
Analog Line:
On the Line Settings tab select Line Appearance ID and enter the ID required.
·
Basic/Primary Rate Trunks:
On the Channels tab select the individual channel and click Edit. Select Line
Appearance ID and enter the required ID, then click OK. Repeat for all the
channels required.
4. Click OK and repeat for any other lines.
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Programming Appearance Buttons
This section covers the programming of appearance buttons for users into existing IP Office
configurations.
·
Call appearance buttons must start with button 1 and must be setup in a single block of buttons.
Programming of just one call appearance is not supported. The normal default is 3 call
appearance buttons unless the user regularly uses phones that support only two appearance
buttons.
·
Appearance functions programmed to buttons without suitable status lamps or icons are treated
as disabled. These buttons are enabled when the user logs in on a phone with suitable buttons in
those positions.
·
Line appearance buttons require line ID numbers to have been assigned, see Programming Line
Appearance Numbers.
·
The use of line appearances to lines where incoming calls are routed using DID (DDI) is
not recommended.
·
Bridged appearance buttons require the other user to already have call appearance buttons
programmed.
·
How many buttons are allowed?
The recommended limits are as follows:
·
A maximum of 10 bridged appearances to the same call appearance.
·
A maximum of 10 line appearances to the same line.
·
A maximum of 10 call coverages of the same covered user.
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Programming Appearance Buttons Using IP Office Manager
If only button programming changes are required, the configuration changes can be merged back to the
IP Office system without requiring a reboot.
1. Start IP Office Manager and load the current configuration from the IP Office system.
2. Locate and select the user for whom appearance buttons are required.
3. Select Button Programming.
·
The number of buttons displayed is based on the phone associated with the user when
the configuration was loaded from the IP Office system. This can be overridden by
selecting Display all buttons.
4. For the required button, click the button number and then click Edit.
5. Click the ... button.
6. From the list of options that appears, click Appearance.
7. Select the type of appearance button required.
8. Use the Action Data drop-down fields to select the required settings. Click OK.
9. Repeat for any additional call appearance buttons required. Click OK.
10. Repeat for any other users requiring appearance buttons.
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Programming Appearance Buttons
Outgoing Line Programming
Assigning line ID numbers to lines and associating line appearance buttons to those lines is sufficient for
answering incoming calls on those lines. However, to use line appearance buttons for outgoing calls may
require further programming.
Short Codes and Outgoing Line Appearance Calls
Once a line has been seized using a line appearance button, short code matching is still applied to the
number dialed. That can include user, system and ARS or LCR short codes.
·
The short codes matching must resolve to an off-switch number suitable to be passed direct to
the line.
·
The final short code applied must specify a 'dial' feature. This allows call barring of specific
matching numbers to be applied using short codes set to features such as 'Busy'.
Line Appearance Hot Lines
A new short code feature has been added for scenarios where the associate line is an analog tie line or
similar direct to another phone.
To use this feature:
·
Create a new short code such as *99* with the feature DialDirectHotLine.
·
Set *99* as the prefix for that line.
Key and Lamp Operation
Page 57
IP Office 4.1
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Key and Lamp Operation
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Upgrading from Pre-3.0 Systems
Upgrading from Pre 3.0 IP Office
Most of the aspects of appearance functions have no effect on systems being upgraded from versions of
IP Office earlier than 3.0. However the following existing IP Office configuration settings are affected:
·
Call Appearance Buttons
Call appearance buttons should start with button 1 and form a single block. On systems being
upgraded where the call appearance buttons have been programmed differently, those buttons
will be lost following the upgrade to 3.0.
·
Call Coverage
Call coverage support was originally added in IP Office 1.3. Call coverage operation in IP Office
3.0 is a total replacement and uses different methods of setup and operation. If upgrading from a
version earlier than 3.0, all existing call coverage settings will be lost. Therefore it is necessary to
make manual notes of the covered and covering users before upgrading to IP Office 3.0 or
higher.
·
Outgoing Call Routing
If it is a requirement to use line appearance button for outgoing calls, then it will be necessary to
add incoming line prefixes and to setup secondary dial tone short codes based on the same
prefixes. See Outgoing Line Programming.
Key and Lamp Operation
Page 59
IP Office 4.1
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Key and Lamp Operation
Call Handling Changes
People who have used phones on IP Office systems prior to IP Office software level 3.0 will find a
number of changes to the way the phones operate.
·
Selected Button
By default one appearance button is indicated as the current selected button. This is done either
by the adjacent red LED being on or the button display label being underlined.
·
The current selected button represents either the appearance button of the current
connected call or the appearance button that will be used if the user goes off hook (ie. lifts
the handset or presses the Speaker key).
·
Auto Hold
The default operation of this feature depends on the phone system's locale:
·
In the US, the default setting for Auto Hold is off. With a current call already connected
on one appearance button, pressing another appearance key will disconnect the current
call.
·
Outside the US, the default setting for Auto Hold is on. With a current call already
connected on one appearance button, pressing another appearance key will hold the
current call.
·
Call Waiting
Call waiting features are not applied to non-hunt group calls. Hunt group call waiting is applied,
subject to the normal conditions for hunt group call waiting, but with the call waiting tone replaced
by a call appearance button alert.
·
Busy Status
For a user with call appearance buttons, you are busy when:
·
For calls direct to your extension number, you are busy only when you have no further call
appearance buttons available on which to present the call.
·
For calls to any hunt group of which you are a member, you are busy to further group
calls once you have a call connected unless hunt group call waiting is being used.
However you may still receive additional calls dialed or forwarded direct to your extension
number if you have any free call appearance buttons.
·
In either case above, even when busy, you may be alerted on other types of appearance
button, for example line appearance and call coverage.
·
Busy on held can be used to return busy to further calls when you have an existing call on
hold, however this is not recommended in conjunction with appearance buttons.
·
Retrieving Held Calls
Pressing
Hold will put the current connected call on hold. The appearance button will indicate
the held call with, depending on the phone type, a flashing green lamp or a
icon. However
pressing
Hold again will not retrieve the held call.
·
To retrieve a held call, press the appearance button against which the call was held.
·
An intermittent green flashing lamp or an
icon indicate a call held by another user.
These can also be retrieved by pressing that appearance button.
Key and Lamp Operation
Page 60
IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Upgrading from Pre-3.0 Systems
·
Transferring Calls
To transfer calls, the
Transfer function of the phone or IP Office Phone Manager application
should be used.
·
Joining Another Call
Appearance buttons can indicate a call taking place elsewhere. You may be able to join that call
by pressing the appearance button.
·
Permission to join a call is controlled by the intrusion settings of the party who has been in
the call the longest, not by your intrusion settings. See Joining Other Calls for full details.
·
The joined call is a conference call and is subject to the IP Office's conference controls. If
you press Hold, it is your connection to the conference that is held, it does not affect the
other parties in the call.
·
Unparking Calls
Parked calls can be indicated by buttons programmed to the Park function and a particular park
slot number. These can be calls parked by the phone user or parked by other users. If the phone
is idle, the parked call can be unparked by pressing the park button. If another call is connected
on an appearance button, that call must be put on hold or ended before the parked call can be
unparked.
·
Unprogrammed/Inaccessible Keys
Buttons to which no function has been set or which the function is currently not useable, will
produce a short burst of tone or ringing when pressed. If the button has an associated status
lamp, it will also flash briefly.
·
Call Count
Avaya IP Office phones with twin LED buttons display a call count. This appears as a digit count,
for example 01 on the display. It increments for all calls that alert at a user's extension including
missed and unanswered calls.
·
Sequential calls from the same number do not increment the count more than once.
·
Calls alerting on bridged, line and call coverage buttons are not included in the call count
and history.
·
The count is reset whenever the IP Office system is restarted.
·
On Avaya 4400, 4600 and 6400 Series phones with a MENU key, details of the call count
can be accessed and entries called or deleted. Press MENU | MENU and select Hist.
·
Call Log
On 2410, 2420, 4610, 4620, 5410, 5420, 5610 and 5620, the call count is replaced by a Log
function instead of the call count and history detailed above.
·
Self-Administration of Appearance Keys
Previously users with a programmable button set to Self-Administer (Admin) could program
their own call appearance buttons. In IP Office 3.0 this is no longer possible. In addition users
cannot overwrite keys already programmed to an appearance function.
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Key and Lamp Operation
Twin LED Button Users
These notes are for users of Avaya phones which have twin LED lamps next to the programmable
buttons. That is most 4400 Series, 6400 Series and older style 4600 Series phones.
·
Red LED On: This is called the currently selected button. It indicates either the button that will be
used if you go off-hook (pickup the handset or press the Spkr button) or the appearance button
of the call to which you are currently connected. When your phone is idle your first call
appearance button will show the red LED on.
·
Green LED: The green LED is used as follows on appearance buttons:
·
On/Off: The button is in use/idle. This can include being used by another user, for
example a line appearance button of a shared line.
·
Flashing: A call is alerting you.
·
Fast Flash: The call is on hold.
·
Intermittent Flash: The call has been put on hold by another user (on hold elsewhere).
·
Call Handling: Having appearance keys means:
·
You can make and answer calls by pressing the appearance buttons.
·
Auto Hold: When connected to a call on one appearance button, pressing another
appearance button will place the first call on hold and make/answer a call on the button
pressed. For US systems this changes to disconnecting the first call.
·
Transferring Calls: To transfer a call, press Trnsfr, call the transfer destination and then
press Trnsfr again.
·
Retrieving Held Calls: You cannot retrieve a held call by pressing Hold again. To
retrieve a call from hold, press the appearance key associated with that call. Held calls
are indicated by a fast flashing green lamp.
·
Busy Status: Call appearance buttons allow you to make, receive and switch between multiple
calls. This changes when the system returns busy to additional calls
·
Hunt Group Calls: You are seen as busy to further hunt group calls once you have any
appearance button in use.
·
Personal Calls: You are seen as busy to further calls directed to your extension number
once all your call appearance buttons are in use.
·
Forward on busy, if set, is only used when all your call appearance buttons are in use.
·
Even when busy, additional calls can alert you about other calls on call coverage, bridged
appearance and line appearance button if programmed for you..
·
Busy on Held can be used but we strongly recommend it is avoided for appearance key
users.
·
Joining a Call: When an appearance button indicates a call in progress elsewhere. You may be
able to use that button to join the call. Whether you are allowed to join the call depends on the
Cannot Be Intruded setting of the user who has been in the call the longest.
·
Call waiting settings are ignored for direct call to appearance button users. Hunt group call
waiting can be used if setup.
·
Unprogrammed/Inaccessible Keys: These keys will return a short tone and flash.
·
Self-Administration: Users with access to this function can no longer program their own
appearance keys or replace the programming of existing appearance buttons.
·
Hot Desking/Logging On: If you move to a phone that doesn't have suitable programmable
keys to support appearance buttons, you are treated as a normal PBX mode user while on that
phone.
Key and Lamp Operation
Page 62
IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Upgrading from Pre-3.0 Systems
Twin LED Button Users Lamp States
The table below summarizes the meaning of the twin LED lamp states.
·
Selected refers to the button indicating either the appearance button of the currently connected
call or, if idle, the appearance button that would be used if the user goes off hook.
Feature
IP Office 2.1/3.0DT IP Office 3.0+
Call Appearance Buttons
- Idle.
All off.
All off.
- Idle: Selected.
Red on.
- Alerting.
Green flash.
Green flash.
- Alerting: Selected.
Red on, Green flash.
- In Use: Here.
Green on.
Red on, Green on.
- In Use: Elsewhere.
Green on.
- Held: Here.
Red on.
Green fast flash.
- Held: Elsewhere.
Green intermittent flash.
Other Buttons
- Parked: Here
Green flash.
Green flash.
- Parked: Elsewhere
Red flash.
Red flash.
- User: Ringing
Red flash.
Green flash.
- User: In use.
Red on.
Green on.
- Group: Ringing.
Green Flash.
Green flash.
- Group: Queued.
Red flash.
Red flash.
- Other toggling features: On. Green on.
Green on.
- Other toggling features: Off. All off.
All off.
- Non-toggling features
All off.
All off.
The flash rate on button lamps is sometimes used to indicate different status. For example a fast flash is
used for calls you put on hold and a intermittent flash for calls put on hold by someone else.
·
Steady Flash: **********---------- (0.5s on/0.5 s off/...)
Used mainly to indicate alerting calls.
·
Fast Flash: *-*-*-*-*-*-*-*-*-*- (50ms on/50ms off/...)
Used mainly to indicate calls put on hold by you. This flash mode is also called 'Flutter'.
·
Intermittent Flash: *----*----*----*---- (50ms on/200ms off/...)
Used mainly to indicate calls on hold elsewhere, ie. put on hold by another user. This flash mode
is also called 'Inverse Wink'.
Key and Lamp Operation
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IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Key and Lamp Operation
Key and Lamp Operation
Page 64
IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Glossary
A
Abbreviated Ring: A technical term for the short ring given to indicate an alerting call when an
appearance button user already has a connected call.
Alert: Refers to an appearance button indicating that it has received an incoming call. The actual
method of alerting depends on the button type, ie. whether it uses indicator lamps or an adjacent display
icon. Alerting may also be accompanied by ringing. If the user already has an existing call in connected,
if ringing does occur, only a single ring (abbreviated ring) is given.
Appearance Button: A programmable button that has been programmed to one of the IP Office
appearance functions: call appearance, bridged appearance, call coverage appearance and line
appearance. These buttons can alert the user to incoming calls and be used to make outgoing calls.
B
BLF: Busy Lamp Field - A indicator, typically an LED lamp, that was used to indicate when the user
associated with a DSS key was busy. Many Avaya phones have two colored lamps or a single dual
colored lamp. Other Avaya phones use the adjacent area of the phones display screen.
Button: In the context of "key & lamp" operation, button and key mean the same thing.
C
Connected: A call that has been answered and is not on hold or parked.
Coverage Receiver: Technical gargon for a user with a call coverage button set to receive another
users calls.
Coverage Sender: Technical gargon for the user being covered by another user who has a call
coverage button.
Current Selected Button: The button that will be answered or used to make a call if the user goes off
hook. The current selected button is normally indicated by the red lamp being on or an underscore under
the button label.
D
Display Button: Some programmable buttons are represented by areas on the phone's display. This
display area may show a text label for the current programmed button function and/or its status. The
button is triggered by an adjacent physical key on the phone. The position of a display key may change
and there may be more programmed display keys than physical keys adjacent to the display. In the later
case the phone will provide some control for paging through the display keys.
DSS: Direct Station Select - A old term for a programmable button. A DSS key was programmed to dial
a particular station (telephone).
F
Feature Key: See Programmable Button.
I
ICLID: Incoming Caller ID - Calling number signalling sent with the call. Also referred to as CLID and
CLI.
K
Key & Lamp Operation: A general term for using programmable buttons and their associated indicator
lamps or display icons.
O
Key and Lamp Operation
Page 65
IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Key and Lamp Operation
Off Hook: Traditionally this refers to the user lifting the phones handset out of its cradle and off the hook
switch located beneath the handset. However for phones that support handsfree and/or headset
operation, the user can also go off hook by pressing a SPEAKER,HEADSET or ANSWER RELEASE key
or pressing a call feature related programmed feature key.
P
Programmable Button: Interchangeable with the term "feature Key". Most Avaya phones have
programmable buttons. Programmable buttons can be assigned to specific IP Office functions, which
occur when the user presses that button. Many phones also include indicator lamps or display icons next
to the programmable buttons. These are used to indicate the status of the programmable button function.
Key and Lamp Operation
Page 66
IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Index
Avaya 4400 60
call alerting 42
appearance button
0
Avaya 5421 5
Reserving 9
indicates 62
0.5s on/0.5 62
Avaya phones 5, 6,
Selected refers
call 62
2
62
62
Appearance Buttons
20CC 8
button follow 17
6, 9, 11, 12, 13, 18,
B
20DT 8
Button Indication 6,
20, 29, 32, 33, 39,
Basic/Primary Rate
2402D 8
32
40, 42, 44, 49, 50,
Trunks 54
2410D 8
button label 32
51, 52, 55, 60, 62
BRI 6, 25, 54, 57
2x12 8
Button Programming
Programming 55
BRI PSTN 6, 25, 54
2x4 8
40, 52, 55
Appearance Buttons
Bridge Appearance
2x6 8
Select 55
Using IP Office
Button State 24
3
Button Programming
Manager 55
Bridged 5, 6, 12, 13,
Manual 5
Programming 55
3.0DT 8
17, 19, 20, 21, 22,
button receives 6
Appearance
excluding 8
23, 24, 25, 28, 29,
call 6
Function System
3x8 8
35, 45, 48, 49, 50,
buttons allow 6, 25,
Settings 51
4
51, 55, 60, 62
62
Appearance
Bridged Appearance
4406D 8
call 25
Function User
5, 6, 12, 13, 17, 19,
4412D 8
user 6
Settings 52
20, 21, 22, 23, 24,
4424D 8
buttons display 60
Appearance
35, 45, 48, 50, 55, 62
4602IP/SW 8
buttons including 15
Functions 50, 51, 52,
bridged appearance
4610SW 8
buttons show 6
60
button follow 23
4x6 8
user 6
appearance key 60,
Bridged Appearance
5
Buttons Treated 12
62
Button Indication 24
Buttons Using 55
Appearance Keys 60
50ms on/200ms 62
bridged appearance
Self-
50ms on/50ms 62
C
button shows 6, 19
Administration 60
5602IP/SW 8
user 6
Call 5, 6, 8, 9, 10,
appearance shows
5610SW 8
Bridged Appearance
11, 12, 13, 15, 16,
22, 28
6
Buttons 6, 12, 13,
17, 18, 19, 20, 21,
call 22
19, 20, 22, 23, 24, 45
22, 23, 24, 25, 26,
6400 Series 60, 62
Appearances 5, 6, 8,
Bridged Appearance
27, 28, 29, 32, 33,
6408D 8
9, 11, 12, 13, 15, 16,
Example 20, 21, 22
35, 38, 39, 40, 42,
6416D 8
18, 20, 21, 22, 23,
Bridged Appearance
44, 45, 48, 49, 50,
6424D 8
25, 27, 28, 29, 32,
User 12, 20, 21, 22,
51, 52, 55, 57, 59,
A
33, 35, 39, 40, 42,
23
60, 62
Abbreviated Ring 6,
44, 45, 48, 49, 50,
bridged appearance
appearance
52
51, 52, 54, 55, 57,
user makes 21
button indicates
Action Data 55
59, 60, 62
call 21
62
Use 55
Collapsing 44
bridged appearance
appearance
Additional Notes 28
Appearances
user returns 21
shows 22
Admin 60
Alerting 33
Bridged
bridged
Alerting 40, 42
Appearances
Appearances
appearance user
Line 40, 42
Example 44
Treated 23
makes 21
All Call Appearances
Collapsing 44
Bridged Call 20, 22,
button receives 6
Alerting 33
Appearances
45, 48, 51
buttons allow 25
Analog Line 40, 54
Treated 23, 28
Holding 45
Covered User 16
Another Call 12, 20,
ARS 57
Bridged User Makes
Incoming 28
35, 38, 42, 60
Auto Connect Calls
Call 21
Joining 45, 62
Joining 60
40
Busy 9, 12, 16, 17,
Outgoing 28
Another Call Arrives
Auto Hold 5, 6, 16,
49, 57, 60, 62
settings control
35
20, 21, 22, 27, 33,
Busy on Held 49, 60,
17, 23
Answer Call 26
35, 39, 44, 50, 51,
62
Transferring 62
Answer Pre-Select 5,
60, 62
Busy Status 60, 62
User Answers 38
6, 32, 33, 35, 38, 39,
Auto Hold Example
Button 5, 6, 8, 9, 10,
user joins 45
44, 45, 52
39
12, 13, 15, 16, 17,
user leaves 45
Answer Pre-Select
Auto Hold Off 39
18, 19, 20, 21, 23,
Call Answered 10,
4.0 32
Auto Hold On 16, 20,
24, 25, 26, 27, 28,
20, 27, 33, 45
Answer pre-select
21, 22, 27, 39
29, 32, 33, 35, 38,
Call Appearance 5,
allows 38
Auto-Answer 40
39, 40, 42, 44, 45,
6, 8, 9, 10, 11, 12,
user 38
auto-connection 40
48, 49, 50, 51, 52,
13, 16, 19, 20, 21,
Appearance Button
Automatic
55, 57, 59, 60, 62
22, 23, 24, 28, 32,
Features 6
Renumbering 54
Key and Lamp Operation
Page 67
IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Key and Lamp Operation
User Answers 16
Call Taken Off Hold
External Calls 12, 45
33, 35, 38, 39, 40,
Coverage 6, 16, 17,
21, 22
42, 44, 45, 48, 49,
F
18, 49, 55
call timing 45
50, 52, 55, 59, 60, 62
Fast Flash 13, 18,
Call Alerts 16
Call Waiting 12, 42,
Call Appearance
24, 29, 62
Covered User 6, 16,
60, 62
Button Indication 13
FEATURE 8
17, 18, 35, 48, 55
Call waiting settings
Call Appearance
pressing 8
Call 16
12, 62
Button State 13
Find 60
covered user alerting
Calls
Call Appearance
First Call 10, 11, 20,
35, 48
Transferring 60
Buttons 6, 9, 10, 12,
22, 33, 35, 38, 39,
Covering User
Calls Alerting 6, 16,
13, 19, 21, 23, 24,
42, 44, 45, 62
Answers 16
17, 20, 23, 27, 28,
33, 35, 38, 40, 42,
User 33, 35
33, 35, 38, 40, 42,
45, 48, 49, 52, 59,
D
First Call Abandons
49, 50, 60
60, 62
35
DDI 55
button 42
Reserving 49
First Call Alerting 38
Default No Answer
Coverage 16
Call Appearance
First Call Alerts 10,
Time 52
User 42
Buttons Treated 12
35, 38
Delay 6, 13, 18, 24,
calls direct 12, 60
Call Appearance
First Caller
26, 29, 32, 35, 40,
user's 12
Example 10, 11
Abandons 33, 35
42, 45, 48, 51, 52
Calls forwarded 17
Call Appearance
Flash 13, 18, 24, 29,
Delayed Ring 35, 40,
calls ringing 17
User 19, 20, 21, 22
60, 62
48
calls routed 17, 26,
call arrives 12, 16
Flutter 62
set 40, 48
40, 45, 48
line 12
Follow Me 12, 17
use 40
user 40, 48
call barring 57
Forward Hunt Group
Delayed Ring
Calls That Ignore 40
Call Between
Calls 12
Preference 35, 40,
Can Intrude 45
Colleagues 22
Forward on Busy 9,
42, 52
Cannot 8, 13, 24, 27,
Call Continues
12, 62
Delayed Ring
28, 29, 45, 52, 60, 62
Alerting 42
Forward
Preference setting
use 45
Call Count 60
Unconditional 12
40
Cannot Be 8, 13, 24,
Call Coverage 5, 6,
desking 50
G
27, 28, 29, 45, 52, 62
12, 15, 16, 17, 18,
Dial 11, 13, 17, 24,
Goes Off Hook 6, 13,
cannot be answered
25, 28, 35, 48, 50,
25, 29, 42, 45, 57,
18, 29, 32, 33, 60, 62
28
52, 59, 60, 62
59, 60
Green flash 62
Cannot Be Intruded
Call coverage allows
DialDirectHotLine 57
62
15
H
DID 55
cannot retrieve 62
user 15
HEADSET 33
DND 23, 28
Channel Name 29
Call Coverage
hear 42, 45, 51
Do Not Disturb 12,
Channels 29, 54
Appearance 5, 15,
IP Office
17, 23, 28
CLID 28
17, 18, 28, 35, 48
conferencing 45
Do Not Disturb
Collapsing 44
Call Coverage
hears ringing 42
Exception list 12, 17
Appearances 44
Appearance Buttons
Held 12, 13, 17, 18,
E
Appearances
15, 35, 48
21, 24, 27, 29, 50,
E1 PRI 6, 25, 54, 57
Example 44
Call Coverage
51, 60, 62
E1R2 6, 25, 54
Colleague 6, 16, 20,
Button Indication 18
held call 60
including 25
21, 22, 45
Call Coverage
Held Calls 12, 13,
Edit 54, 55
Colleague's Phone
Button State 18
21, 27, 60, 62
Enquiry Call
20, 22
Call Coverage
Retrieving 60, 62
Between Colleagues
CONFERENCE
Example 16
Held/Parked Call
22
button 11, 44
Call Coverage
Timeout 12
entering 9
Pressing 11, 44
Treated 17
Hist 60
RESERVE_LAST
Conference Starts 11
call follows 17
Hold 6, 10, 11, 12,
_CA 9
Conference
user 17
13, 18, 19, 21, 22,
entry/exit 51
Starts/Call
Call Handling 62
23, 24, 27, 29, 32,
Example 5, 10, 11,
Appearances
Call Handling
33, 38, 39, 40, 44,
12, 16, 20, 21, 22,
Collapse 44
Changes 60
45, 49, 50, 60, 62
23, 26, 27, 33, 35,
conferencing 45
Call Held 22, 33, 50,
Bridged Call 45
38, 39, 40, 42, 44,
Conferencing Center
60
Pressing 60, 62
45, 48, 54, 57, 60, 62
45
Call Log 60
Hold Elsewhere 12,
Joining 45
Conferencing Tone
Call Put on Hold 21,
13, 21, 22, 23, 24,
example
45, 51
62
29, 62
telemarketing 33
Cover 5, 6, 12, 13,
call recording 28
Hold Here 13, 18,
excluding 8
15, 16, 17, 18, 24,
Call Routing 59
24, 29, 45
3.0DT 8
29, 31, 35, 44, 48,
Outgoing 59
Hot Desking 50
existing 55
55, 59
Call Status 50
Hot Desking/Logging
IP Office 55
User 16
On 62
Key and Lamp Operation
Page 68
IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Index
IP Office 3.0DT 5
Line Appearance
Multiple Alerting
Hunt group call
IP Office 3.2 6, 35,
Button Indication 29
Appearance Buttons
waiting 12, 60, 62
40, 51, 52
Line Appearance
48
Hunt Group Calls 12,
running 40
Button State 29
Multiple Alerting
60, 62
IP Office 3.2 adds 6
Line Appearance
Buttons 40
I
IP Office 5420 35
Buttons 6, 12, 25,
N
ICLID 26, 28, 40, 45
IP Office
28, 29, 32, 33, 35,
IP Office waits 28
National Prefix 57
Applications 50
40, 42, 45, 48, 52,
set 28
No Answer Time 17,
IP Office Button
57, 59, 62
ID 25, 26, 45, 54, 55,
52
Programming
Line Appearance
57
No Ring 35, 40, 48,
Manual 5
Example 26, 27
Idle Line Preference
49
IP Office
Line Appearance Hot
32, 33, 35, 38, 40,
set 40, 48
conferencing 45
Lines 57
42, 44, 45, 52
No Ring set 35, 40
hear 45
Line Appearance ID
Idle Line Preference
number 5, 6, 8, 9,
IP Office
25, 29, 54
determines 33
12, 16, 17, 25, 26,
Conferencing Center
Line Appearance ID
user's 33
29, 45, 49, 50, 52,
45
Numbers 54
Idle Line Preference
54, 55, 57, 60, 62
IP Office
Programming 54
Example 33
IP Office 50
Conferencing
Line Appearances
ie 19, 35, 60, 62
O
Resources 45
Treated 28
Immediate 6, 40, 48,
Off, Software 52
IP Office employs 6
Line Goes Active 26,
52
Off, Software Level
IP Office incoming
45
set 40, 48
52
call 17, 25
Line Group ID 57
including 25
OK 51, 52, 54, 55
IP Office Key 5
specify 57
E1R2 25
Other Buttons 42,
IP Office Manager 9,
Line Held 27
Incoming 28
48, 62
29, 49, 55
Line Name 29
Calls 28
Outgoing 28, 57, 59
IP Office Phone
Line Preference 32,
Incoming Call Route
Call Routing 59
Manager application
33, 35, 44, 48, 52
25
Calls 28
60
Ringing 32, 33,
Individual Coverage
Line
IP Office Phones 8,
35, 44, 48, 52
Time 15, 16, 17, 48,
Programming 57
60
Line Preference
52
outgoing call part 49
IP Office Software
Example 35
Initial Call 11, 44
Outgoing Call
Level 8, 60
Ringing 35
Intermittent Flash 13,
Routing 59
IP Office waits 28, 40
Line Preference
24, 29, 62
Outgoing Calls 9, 25,
ICLID 28
Order 35, 48
Internal 40
33, 49, 59
Ringing 35, 48
J
Internal Auto-Answer
Using Line
Line Programming
40
Joining 45, 60, 62
Appearances 25
57
International Prefix
Another Call 60
Outgoing Group ID
Outgoing 57
57
Call 62
57
Line Renumber 54
Intruded 27, 45, 52,
Calls 45
matches 57
Line Retrieved 27
62
Example 45
Outgoing Line
Line Settings 54
Inverse Wink 62
L
Appearance Calls 57
Log 23, 50, 55, 60
IP 5, 6, 8, 15, 17, 25,
Lamp Operation 5, 6,
Logging Off 23, 50
P
28, 29, 32, 35, 38,
9, 50
Loop Start ICLID 40
Park 12, 17, 28, 40,
39, 40, 45, 49, 50,
LCR 57
set 40
45, 60, 62
51, 52, 54, 55, 59,
LED 32, 60, 62
M
Parked Calls 12, 45,
60, 62
Line 5, 6, 12, 17, 23,
60, 62
IP Office 5, 6, 8, 15,
Make Conference
25, 26, 27, 28, 29,
Retrieving 62
17, 25, 28, 29, 32,
Enquiry 11, 44
32, 33, 35, 40, 42,
PBX 62
35, 38, 39, 40, 45,
make/answer 62
44, 45, 48, 49, 50,
Personal Calls 62
49, 50, 51, 52, 54,
make/receive 39
52, 54, 55, 57, 59,
Phone 5, 6, 8, 9, 10,
55, 59, 60, 62
Manager 50, 52
60, 62
11, 12, 13, 16, 17,
existing 55
Manual
Alerting 40, 42
18, 19, 20, 21, 23,
number 50
Renumbering 54
calls arriving 12
24, 25, 26, 28, 29,
requires 54
matches 12, 13, 20,
Line 601 35, 45
32, 33, 35, 38, 40,
subject 60
21, 22, 23, 24, 45, 57
Line Appearance 5,
42, 44, 45, 49, 50,
IP Office 1.3. 15, 59
Outgoing Group
6, 12, 17, 25, 26, 27,
52, 55, 57, 60, 62
IP Office 2.1/3.0DT
ID 57
28, 29, 32, 33, 35,
Transfer function
62
Maximum Two
40, 42, 44, 45, 48,
60
IP Office 3.0 5, 6, 8,
Analog Trunks 45
49, 50, 52, 54, 55,
Phone Idle 10, 16,
25, 59, 60, 62
MENU 60
57, 59, 60, 62
20, 21, 33, 35, 38,
running 8
MENU key 60
Line Appearance
40, 42
upgrading 59
Multiple Alerting 48
Alerting 26, 45
phone ignoring 49
IP Office 3.0. 15
Key and Lamp Operation
Page 69
IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Key and Lamp Operation
subject 6, 19, 49, 52,
Ringing 32, 33, 35,
Self-Administration
Phone
60
40, 44, 48, 52
60, 62
Manager/SoftConsol
IP Office's 60
Line Preference
Appearance Keys
e 50
Summary 31
32, 33, 35, 44, 48,
60
Phone Manager's 50
System 5, 6, 8, 15,
52
Series phones 62
phones display 5, 13
17, 19, 22, 23, 25,
Line Preference
set 6, 12, 15, 17, 22,
phones show 19
28, 29, 32, 38, 39,
Example 35
27, 28, 32, 33, 35,
Pre 3.0 IP Office 59
40, 42, 44, 45, 49,
Line Preference
38, 39, 40, 42, 44,
pre-3.0 IP Office 15
50, 51, 52, 54, 55,
Order 35, 48
45, 48, 49, 50, 51,
pre-4.0 49, 52
57, 59, 60, 62
Ringing Line
52, 54, 57, 60, 62
Prefix 25, 57, 59
System | Telephony
Preference 6, 13, 16,
Delayed Ring 40,
Press MENU 60
40, 51, 52
18, 20, 21, 22, 23,
48
Pressing 8, 10, 11,
system programming
24, 26, 27, 28, 29,
ICLID 28
33, 44, 60, 62
28
32, 33, 35, 38, 40,
Immediate 40, 48
CONFERENCE
System Settings 32,
42, 44, 45, 48, 52
Loop Start ICLID
button 11, 44
38, 40, 45, 51, 52
Ringing Line
40
FEATURE 8
systems running 8,
Preference
No Ring 40, 48
Hold 60, 62
29, 40
determines 35
Self-Administer
Second Call
user's 35
60
Appearance 10
T
Ringing Line
setting Answer Pre-
SPEAKER 33
T1 6, 25, 54, 57
Preference keeps
Select 6, 32, 52
Spkr button 62
T1 PRI 6, 25, 54
33, 35
setting Answer Pre-
Programming 52, 54,
T3 Classic 8
Ringing Line
Select allows 6, 32,
55, 57
T3 Comfort 8
Preference Order 35,
52
Appearance
T3 Compact 8
48
user 6, 32, 52
Buttons 55
T3 IP Classic 8
Ringing Line
setting Reserve Last
Appearance
T3 IP Comfort 8
Preference retain 35
CA 6
Buttons Using IP
T3 IP Compact 8
running 8, 40
Settings 6, 9, 12, 17,
Office Manager
Telephony 6, 32, 40,
IP Office 3.0 8
23, 28, 40, 48, 49,
55
49, 51, 52
IP Office 3.2 40
50, 51, 52, 54, 55,
Line Appearance
Select 51, 52
59, 60, 62
ID Numbers 54
S
Transfer 52, 60
settings control 17,
User Settings 52
Transfer function 60
SCN 6, 50
23
Q
phone 60
Second Call 10, 20,
call 17, 23
Transfer key 49
35, 38, 39
Q2 2007 29
settings including 54
Transferring 6, 9, 17,
User 35
QSIG 6, 25, 54
short code removes
40, 49, 50, 52, 60, 62
Second Call Alerting
R
57
Calls 60, 62
38
Range 8, 40, 51, 52
Short Codes 25, 45,
Transtalk 9040 32
Second Call Alerts
Red LED On 62
57
Trnsfr 62
10, 35, 38
Refer 29
SHOW_LINEID_NO
Twin 6, 32, 40, 49,
Second Call
SHOW_LINEID_
T_OUTSIDE 29
60, 62
Appearance 10, 35,
NOT_OUTSIDE
Refer 29
Twin LED Button
38, 39
29
Small Community
Users 62
Pressing 10
Remote Hot Desking
Network 6, 15, 17,
Twin LED Button
Select 6, 9, 13, 18,
50
19, 23, 25, 28, 45, 50
Users Lamp States
23, 24, 25, 26, 28,
requires 6, 9, 13, 18,
Software 52
62
29, 32, 33, 35, 38,
25, 27, 28, 49, 51,
Source Number 9,
Twinned
40, 42, 45, 48, 49,
52, 54, 55, 57
49
Line/Bridge/Coverag
51, 52, 54, 55, 60, 62
IP Office 54
Source Numbers 9,
e Appearances 6
Button
Reserve Last CA 49,
49, 52
Programming 55
U
52
SPEAKER 33
Telephony 51, 52
RESERVE_LAST_C
unhold 50
pressing 33
Select Line 54
A 9, 49, 52
unpark 62
Speaker key 60
Select Line
entering 9
unparked 28, 45, 60
Special behaviour 25
Appearance ID 54
Reserving 9, 49
Unparking Calls 60
specify 25, 57
Select System 51
Button 9
Unprogrammed/Inac
Line Group ID 57
Select Tools 54
Call Appearance
cessible Keys 60, 62
Spkr button 62
Select User 52
Buttons 49
upgrading 59
press 62
Selected refers 62
Retrieving 60, 62
IP Office 3.0 59
Start IP Office
button 62
Held Calls 60, 62
US 6, 39, 51, 57, 60,
Manager 51, 52, 54,
selecting Display 55
Parked Calls 62
62
55
Selection 23, 28, 32,
Ring Delay 6, 28, 35,
US PRI 57
Steady Flash 13, 18,
49
40, 42, 48, 49, 51, 52
Use 5, 6, 9, 11, 12,
24, 29, 62
Self-Administer 60
ringback 45
13, 18, 20, 21, 22,
set 60
Key and Lamp Operation
Page 70
IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Index
Programming 52
Idle Line
23, 24, 25, 26, 27,
23, 24, 25, 26, 28,
user wants 40, 42
Preference
28, 29, 32, 33, 35,
29, 32, 33, 35, 38,
users exchange 27
determines 33
38, 39, 40, 42, 44,
40, 42, 44, 45, 50,
user's forwarding 28
Ringing Line
45, 48, 49, 50, 51,
52, 55, 57, 59, 62
user's forwarding
Preference
52, 55, 57, 59, 60, 62
Action Data 55
settings 28
determines 35
Answer pre-select
Cannot 45
Users Lamp States
Second Call 35
allows 38
Delayed Ring 40
62
setting Answer
bridged
Use Elsewhere 12,
Using Line
Pre-Select allows
appearance
13, 20, 21, 22, 24,
Appearances 25, 27
6, 32, 52
button shows 6
26, 28, 29, 44, 45
Outgoing Calls 25
User Answers 16,
buttons allow 6
Use Here 13, 18, 24,
19, 38
buttons show 6
29, 45
V
Call 38
Call Alerting 42
Use Just 33
voicemail 9, 12, 17,
Covering 16
Call coverage
use/idle 62
28, 40, 45, 49
user joins 45
allows 15
Used 5, 6, 8, 9, 12,
Voicemail On 12
call 45
call follows 17
13, 15, 18, 19, 25,
Voicemail ringback
user leaves 45
calls direct 12
26, 28, 29, 32, 35,
17, 40
call 45
calls routed 40,
40, 42, 45, 48, 49,
VoIP 45
user lifts 42
48
50, 51, 52, 57, 60, 62
W
User Makes Call 21
Covering 16
User 5, 6, 9, 10, 11,
Why Would 33
User Presses 38
First Call 33, 35
12, 13, 15, 16, 17,
Within IP Office
User Settings 52
18, 19, 20, 21, 22,
Manager 9, 49
Key and Lamp Operation
Page 71
IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
Performance figures and data quoted in this document are typical, and must be specifically
confirmed in writing by Avaya before they become applicable to any particular order or contract.
The company reserves the right to make alterations or amendments to the detailed
specifications at its discretion. The publication of information in this document does not imply
freedom from patent or other protective rights of Avaya or others.
Intellectual property related to this product (including trademarks) and registered to Lucent
Technologies have been transferred or licensed to Avaya.
All trademarks identified by the ® or TM are registered trademarks or trademarks, respectively,
of Avaya Inc. All other trademarks are the property of their respective owners.
This document contains proprietary information of Avaya and is not to be disclosed or used
except in accordance with applicable agreements.
Any comments or suggestions regarding this document should be sent to
"wgctechpubs@avaya.com".
© 2007 Avaya Inc. All rights reserved.
Avaya
Unit 1, Sterling Court
15 - 21 Mundells
Welwyn Garden City
Hertfordshire
AL7 1LZ
United Kingdom
Tel: +44 (0) 1707 392200
Fax: +44 (0) 1707 376933
Web: http://www.avaya.com/ipoffice/knowledgebase
Key and Lamp Operation
Page 72
IP Office 4.1
15-601013 Issue 06d (22nd October 2007)
