Avaya IP Softphone
Integrating Telephony, Videoconferencing, Instant Messaging
T
and Presence to provide seamless communications and boost
workgroup productivity
The Avaya IP Softphone is an IP telephone client for Windows-based PCs. It provides transparent
access to real time voice communications and productivity enhancing Avaya Communication Manager
features such as managing multiple call appearances, transfer and conference. Transparent voice
communications from alternate work locations such as from home, hotels on business travel, Internet
hot spots, customer locations has never been easier. The Avaya IP Softphone offers simple point and
click dialing from Microsoft Outlook contact lists, phone numbers displayed within Internet Explorer
pages and LDAP-based directories. Incoming calls can be synchronized with directory look-ups for
simple screen pop applications. Instant messaging and presence tracking help IP Softphone users
become aware of each other's current availability and to communicate appropriately via a phone call
or instant message. For users with Polycom ViaVideo II desktop videoconferencing, point-to-point
video calls can be launched from IP Softphone with a mouse click, making video as easy as a phone
call.
Real time, transparent voice
·
Dual connection (telecommuter) where all
call control and call signaling is done via the
communications
IP Softphone application, but the voice path
comes from a user provided phone line -- be
The Avaya IP Softphone provides transparent voice
it a home phone or a cellular phone. This is
communications from any windows PC. Four
a unique Avaya capability and adds value in
modes of operation are available:
environments with limited broadband access;
·
Pure voice over IP
this configuration provides excellent quality
(road warrior). Most
voice communications.
typically a laptop
·
Shared control of IP and digital phones. This
computer with a USB
configuration is common among users in the
headset. For those
office who wish to utilize their Avaya
workers in telephony
telephone, but also take advantage of such
intensive positions,
features as point and click dialing from within
the IP Softphone also
the Softphone client.
integrates with the
Claritel i750 USB
·
IM-only mode. This configuration allows the
Handset and supports
user to invoke Instant Messaging and Presence
initiating and receiving
separately from the other IP Softphone func-
calls on the handset
tions. This gives users in the office access to
including the handset
Instant Messaging without having to run IP
dial pad.
Softphone in shared control mode.
Services
IP Telephony
Contact Centers
Unified Communication
The IP Softphone offers different user interface
automatically highlight phone numbers displayed
options based on user preference. The Call bar
on web pages accessed with Microsoft Internet
view provides a streamlined view into all tele-
Explorer. To dial, the user simply clicks the high-
phony operations. The Phone Picture view
lighted number, which brings up IP Softphone and
provides an exact replica of the desk phone on
launches the call.
the computer -- which allows new users to feel
With the Avaya Outlook Integrator component
comfortable with the application immediately.
software installed, IP Softphone integrates directly
with Microsoft Outlook for simple point and click
SIP Presence and Instant
dialing from Outlook Contacts. As options, the
Messaging
Outlook journal can be used to record notes during
a phone call, IP Softphone can also be configured
The IP Softphone features an integrated Instant
to screen pop Contact entries with incoming calls.
Messaging client. When used in conjunction with
Beyond Microsoft Outlook, point and click dialing
the Avaya Converged Communications Server
is possible from any LDAP compliant corporate
(CCS), workers benefit from enhanced collabora-
directory as well as TAPI compatible PIM
tion and productivity gains provided by public
applications.
IM services, but in a secure deployment behind
your corporate firewall. The IM component of IP
Video Point to Point with
Softphone supports buddy lists with the presence
Polycom Via-Video II
of each Softphone user provided -- including
whether or not the user is currently logged into the
With the Avaya Integrator for Polycom Video
network, on the phone, or available for IM.
component software installed, point-to-point video
calls are set up and managed as easily as a phone
Desktop Integration with
call. IP Softphone automatically detects if the
Enterprise Applications
remote end is enabled with the Polycom ViaVideo
II desktop conferencing system, and then allows
The IP Softphone provides direct point and click
point to point video sessions to be established with
dialing with existing desktop applications. For
a click of a button.
example, IP Softphone can be configured to
Presence Status Management
User's presence status is controlled
from Softphone's main screen, through
the toolbar shown below or through a
menu option under `Instant Messaging'
menu header.
Avaya IP Softphone R5
Operating Systems
Application Enhancements
Windows XP (Home & Professional)
Yes
Clipboard dialing4
Yes
Windows 2000 (Professional & Server)
Yes
Speed Dial Numbers
Yes
Languages
Dialing from MS Outlook Contact List5
Yes
Dialing from MS Internet Explorer page6
Yes
US English
Yes
Instant Messaging Support7
Chinese, French, German, Italian, Japanese,
Yes
Korean, Portuguese, Spanish, Russian
SIP-based
Yes
Telephones Supported
Encrypted
Yes
Call Bar View and Picture of Phone View
4620, 4612, 4624, 6408D,
Contact List
Yes
2420, 6408D+, 6416D+, 6424D+,
Presence Status7
8405D, 8405D+, 8410D,
Availability
Online, Away, On Phone, Appear offline
8411D, 8434D
Call Bar View Only
4602, 4606,
Directory Enhancements
4630, 6402D, 8434Dw/exp
Customization of Public Directory Fields8
Yes
Audio Configuration Options
Customization of Phone Directory Fields9
Yes
Road Warrior (VoIP)
Yes
Quality of Service (QoS) support10
Telecommuter
Yes
QoS
Dynamic
Shared Control of an IP Telephone1
Yes
Virtual Private Network (VPN) support
Shared Control of an IP Telephone2
Yes
User interface views
Supported Products
Avaya, Checkpoint11, Cisco, Nortel, Lucent
Firewall interoperability
Enhanced Picture of Phone
Yes
Editable labels on Picture of Phone
Yes
TCP/UDP port range configuration
Yes
Latest Phone Feature Enhancements
Network Address Translation (NAT) support1
Yes
NAPT support
No
Drag and drop Transfer and Conference
Yes
Security
Local touch tones
Yes
Encryption of audio stream using
No
Dialing Plans
Avaya Encryption Algorithm Version 2 (AEAv2)13
Log in as 7 digit station
Yes
Encryption of audio stream using
Yes
Avaya Encryption Standard (AES)
Dial 7 digit stations internally3
Yes
Password protected login sessions
Yes
Survivability
Load balancing14
Yes
Alternate gatekeeper15
Yes
Survivability against Denial of Service (DoS)
Yes
attacks
Ability to control Avaya IP Telephones by Avaya IP Softphones is supported
The ability to customize (add, remove, and rename) the fields that are shown
1
9
on 4606, 4612, 4620, 4624 and 4630 terminal types. This feature requires
in the Phone Directory application.
release 1.8 on IP Telephones and Avaya Communication Manager 2.0.
QoS is supported only in IP Softphones installed on Windows 2000 and
10
Ability to control Avaya Digital Telephones by Avaya IP Softphone is
Windows XP operating systems. With Dynamic QoS, IP Softphone uses
2
supported on 2400 and 6400 product lines only. This feature requires Avaya
the QoS values configured on the ACP/DEFINITY or Avaya MultiVantage
Communication Manager 2.0.
(now sold as Avaya Communication Manager). Static QoS requires Avaya
MultiVantage or ACP/DEFINITY R9.2 or later. Dynamic QoS requires Avaya
The user has the ability to set whether a 7-digit number will be treated as an
3
MultiVantage or ACP/DEFINITY R9.5 or later.
external call or an internal extension. The server must be capable of
supporting 7-digit dial plans.
Without NAPT. NAPT stands for Network Address Port Translation. TCP/
11
UDP port information along with the IP addresses are translated by the NAPT
The ability to select a string from another application window and have
4
devices in the network.
IP Softphone dial that string without actually copying the string into IP
Softphone. Access is from the Windows System Tray.
Requires Avaya Communication Manager.
12
This capability requires Microsoft Outlook 2000 SP3 or Microsoft Outlook
Requires Avaya Communication Manager R1.2 load 107 (Red Feature) or
5
13
2002 SP2.
higher.
This capability requires Microsoft Internet Explorer V5 or greater.
If the Gatekeeper address entered by the user in the Login screen in loaded,
6
14
IP Softphone will register to another Gatekeeper in the same network region.
Instant Messaging and Presence require Avaya Converged Communication
7
Server and IP Softphone R5.1.
IP Softphone can have multiple alternate Gatekeepers besides its primary
15
Gatekeeper to avoid problems when primary Gatekeeper is unreachable.
The ability to add and remove the fields that are populated based by your
8
LDAP server and the ability to rename fields based on user preference.
3
a higher plane
of communication
System Requirements
PC Requirements
· Intel Pentium 300 MHz (400 MHz recommended for Road Warrior)
·
Avaya Communications Server with: IP Softphone R5, Avaya
or compatible processor
Communication Manager or Avaya Call Processing Software R10
or later
· Minimum of 30 Mb available hard disk space
·
Communication Server Circuit Packs, which include the
· A full duplex sound device (both parties can talk and hear each
TN2302AP (for road warrior configuration) and TN799B/C
other at the same time), speaker/headset, and a microphone
(C-LAN Board). Note: These are not needed on the Avaya S8300
(Road Warrior only)
Media Server with Avaya G700 Media Gateway
· Network Interface Card for local area network connectivity and/
·
The IP Softphone R5 right-to-use license has been purchased
or a modem (28.8 Kbps or faster) for dial up networking
and administered on the communications server
· Microsoft Windows software compatible VGA (or better) adapter
·
The telephone extension has been administered for the IP
and pointing device (usually a mouse)
Softphone
·
For instant messaging and presence, the Avaya Converged
Communications Server must be purchased and administered to
support Avaya IP Softphone R5.1 clients
About Avaya
Focused on enterprises large to small, Avaya is a
reach
world leader in secure and reliable IP telephony
Avaya enables businesses to achieve superior
systems, communications software applications
results by designing, building and managing their
and full life-cycle services. Driving the convergence
communications networks. Over one million
of voice and data communications with business
businesses worldwide, including more than 90
applications and distinguished by comprehensive
a higher plane
percent of the FORTUNE 500 , rely on Avaya
worldwide services Avaya helps customers
®
of communication
solutions and services to enhance value, improve
leverage existing and new networks to unlock value
productivity and gain competitive advantage.
and enhance business performance.
IP Telephony
Contact Centers
Unified Communication
Services
© 2004 Avaya Inc.
All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in
certain jurisdictions. All trademarks identified by the ®, SM or TM are registered trademarks, service marks or
trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
Printed in the U.S.A.
05/04 · EF-LB1567-06
avaya.com
