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Avaya IP Office

R e d u c e c o s t s ... S e r v e b e t t e r. S e l l m o r e ... G e t c o n n e c t e d ...

IP Office--the "All-in-One" Communications Solution for

Small and Medium-Size Companies

IP Telephony

Services

Contact Centers

Unified Communication

Over 1 million businesses

rely on Avaya solutions

Avaya helps you achieve your goals

Every small- and medium-size business needs ways to

Growing businesses know they can rely on Avaya for

reduce costs and improve the way it operates. Like every

big-business capabilities at small business prices--Avaya

business, you're looking to keep all your customers,

has an entire division focused on the needs of small- and

add new ones and grow at the pace that's right for you.

medium-size businesses.

Avaya understands this. With over one hundred years of

We support extensive research into new technologies and

experience as a leader in communications, we know that

standards. And we make it easy for businesses like yours

the right solution for your business is one that helps you

to acquire our solutions by offering an array of financing

increase profitability, improve productivity and gain

options.

competitive advantages.

See what Avaya can do for you

Get big business communications--

at small business prices

You need a communications system--every business does.

To find one that's right for your business, start with Avaya.

Over one million businesses rely on Avaya solutions like

With solutions like IP Office, we're revolutionizing how

Avaya IP Office--the award-winning business commu-

small and medium businesses communicate. Now is the

nications system that gives growing companies an "all-

time to see what an Avaya solution can do for your

in-one" solution for telephony, messaging, networking,

business.

conferencing, customer management and much more.

IP Office: Three key things to know

What is it?

What are my

choices?

A solution for voice and data communications,

messaging and customer management. Uses IP

Does your business have one location? Multiple

technology to deliver more functionality at a lower

locations? Are you a branch office of a larger

cost. Get all-in-one capabilities. Pay as you go.

organization? A home office? With IP Office you can

choose from a range of models and add capacity,

How can I use it in my business?

applications and phones, as you need them. Whether

To connect with colleagues and customers... simplify

you have 2 employees, 200 or more, IP Office is the

access to information... keep remote workers in touch.

right choice.

To save money through conferencing, networking, time/

call management, Voice over IP and more.

Avaya IP Office

is revolutionizing

the way growing

businesses

communicate

Get results.

With IP Office you get a solution designed to deliver

touch. Get the freedom to go where you want and never

greater efficiency and productivity while also saving you

miss important business calls.

money. Thousands of companies like yours are benefiting

from IP Office today. See page 7 for examples and go to

S e r v e b e t t e r. S e l l m o r e .

www.avaya.com/smallmidbusiness

IP Office can give you a customer sales and service center

designed for your needs and your budget--with all the

Reduce monthly costs. Now.

routing and reporting capabilities you need. Deliver the

IP Office will help you lower the cost of communications,

personal service that builds sales and loyalty.

with capabilities like conferencing, making calls over a

managed Internet service (Voice over IP) and the "all-in-

one" benefits of a converged communications system.

Get connected.

Talk to your Avaya BusinessPartner. Discuss where you

want communications to add value to your business.

Leave the office. Be accessible.

Learn about the different service and support options that

With easy, flexible options for call/message forwarding

are available. See why thousands of growing businesses

and one-number reachability, IP Office keeps everyone in

rely on the innovative Avaya IP Office solution.

The right choice for you... and your business

How we communicate is a personal choice--it has to match the needs of your business.

And your needs change depending on whether your employees are working in the office,

at home, or on the road. That's why when you choose IP Office you can also choose from

a whole range of communication tools and applications designed to boost productiv-

ity. Choose a basic phone or one with all the bells and whistles. Connect our IP phones

directly to your office LAN--also use them at home and get all the features you have at

the office. Avaya Phone Manager software can turn the screen of your PC into a phone.

And our wireless solutions make it easier to roam the office. With all of our IP Office

capabilities, our goal is to make your communications simple and cost-effective. Let your

Avaya BusinessPartner put together a selection of tools and applications that's right for

you.

a higher plane

of communication

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Keeping ongoing management simple

Concerned about needing extra resources to administer a system as powerful as IP Office?

There's no need for worry. IP Office comes with a whole set of menu-driven tools to keep

ongoing management simple.

F i n e - t u n i n g per f o r m a n c e

Day-to-day administration

Getting started

How many calls are you handling an hour, a

Once your system is up and running you will

Is your communications network ready for IP

day? What are your peak calling periods? How

benefit from the menu-driven administration

Office? We'll make sure. Avaya has created

many calls typically turn into sales? Avaya

tools that simplify day-to-day tasks, such

a whole set of assessment and automated

IP Office reporting capabilities can help you

as updating directories and moving phone

configuration tools to make sure that when your

measure and manage your availability and

extensions.

system is installed it's ready to meet your needs

response to customers.

starting Day One.

Yo u h a v e q u e s t i o n s ...

Do I need to understand the

technology? How quickly can

I get up and running? Do I need to

spend a lot of money? Is IP

technology reliable?

... Av a y a h a s a n s w e r s !

Does my current phone system give my

Is IP technology so new that it's not

business what it needs?

reliable?

If it is based on old technology, probably not. Your

With over 35,000 systems deployed worldwide (Avaya is

competitors will be faster and more professional with the

#1 in IP Telephony shipments*), Avaya IP Office has the

latest in communications software. IP Office delivers the

track record businesses like yours can rely on. Aside from

capabilities that allow you to keep up with or overtake the

receiving the Product of the Year award by Internet Telephony

competition.

magazine and being named Best in Test by Miercom in

2004, customers like yourself are saving money and boost-

Do I need to understand the technology

ing productivity. Many are managing the system them-

selves via menu-driven administrative tools.

to implement it?

No. IP Office is designed specifically to give you more

I have old systems but am adding an

functionality without making more demands on your

office. Should I consider the new

resources. Rely on your certified Avaya BusinessPartner for

technology?

the support you need before, during and after your pur-

chase. We'll take care of you so you don't have to worry.

Not only would this be a way for you to experience the

rich functionality of the latest communications

Do I need to spend a lot?

applications, but we may be able to network with your

Not at all. You have choices based on your budget needs.

existing equipment, as well as provide a gradual

Easy leasing or financing plans not only make this

migration plan for your other locations.

affordable; they help you quickly cut monthly expenses

How quickly can I get up and running?

immediately. And you only have to buy/lease what you

need, when you need it.

Just say "when"--an authorized Avaya BusinessPartner

can tailor a solution to your needs and your budget.

*Source: Synergy Research Group.

a higher plane

of communication

Calculate the

savings IP Office

can deliver to your

business

By saving you money and helping you grow, IP Office

and keep travel costs down. Many companies rely on

repays your investment and lets you reallocate resources

third-party teleconferencing services and pay a price for

to other business priorities.

the convenience. This is particularly true--and irritating--

if a call that's scheduled doesn't happen: you still pay the

fee. Now there's an alternative that will save you money.

Lowering long distance costs

With Avaya IP Office, your organization can have its own

Routing phone calls over IP lines--Voice over IP--is grow-

private, secure conference bridge and entirely eliminate

ing in popularity. Particularly in the case of international

fees to third-party providers.

calls, VoIP generates significant savings. If your company

is already linking multiple offices using high-speed lines,

Supporting multiple offices/

the VoIP capabilities in IP Office make it possible to route

remote workers

voice calls over the existing infrastructure, providing

another way to lower costs and leverage your investment.

When employees can't get to the office (because of storms,

However you do it, the VoIP capabilities of IP Office are a

medical issues or other reasons) but can still work

way to put money back in your pocket.

productively at home, your business benefits. IP Office

Phone Manager lets you turn any PC into a phone, making

Eliminating conferencing fees

it easy and productive to work anywhere. And the ability

to network phone systems and share messaging systems

For connecting with partners, suppliers and dispersed

between offices reduces upfront investment and drives

employees, conference calls keep people working together

long-term productivity.

And keep in mind...

It's easy to calculate

IP Office delivers a whole range of capabilities. Only

your savings

you can put a number on the value that many of these

capabilities will have for your business.

Find out how much IP Office can save your

Examples:

company with the IP Office Quick Calc Tool. Go

to avaya.com/ipofficeroi

Having calls automatically routed to a cell phone

or other location, so important customers can get

The easy, fill-in-the-blanks calculator lets you

through to the right person in real-time

enter the numbers for your business

and

and see in an instant the savings

Being able to operate as a 24/7 business, without a

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that IP Office can provide to you.

24/7 staff

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Using your communications to quickly identify when

your top customers call

How IP Office is benefiting businesses today

More room for sales

With IP Office, a leading provider of commercial food service equipment

now handles 50% more calls per day, without extra staff and without

sacrificing the prompt, personal service it knows is the key to sales.

At the head of the class

By relying on IP Office to connect nearly 50 buildings, a public school

system saved thousands of dollars on inter-office calls and simplified

communications.

Lowering global costs

By using IP Office to hold tele-

Learn more

conferences and make phone calls

See how many

across the IP network, a strategic

companies like yours

consulting firm is saving up to

are using IP Office at

$30,000 per year.

avaya.com/smallmidbusiness

Avaya IP Office at a glance

The right model for your business

With several models to choose from, there's an IP Office to meet your needs.

Ready to grow

Capacities: 2-360 extensions; up to 192 lines; 96/120 T1/E1 lines

Get 24-hour support for callers/customers without a 24-hour staff. IP Office

has a range of messaging, auto attendant and Interactive Voice Response

Call handling and messaging

(IVR) capabilities. Integrate messaging and advanced call handling into your

customer service operations. Handle voice mail and e-mail in a single mailbox.

Set up a formal or informal customer service center with voice, e-mail and Web

Communication with customers

chat. Integrate your customer data base into your call handling. Manage the

quality of your customer interactions

Give your employees all the communications capabilities they have at the office

Work anywhere

whether they are working from home, a hotel or a remote office.

Don't pay any more fees to outside conferencing service providers. Get Web-

A complete conferencing solution

and audio-based conferencing that are easy to set up and use.

Use IP Office as a secure router with a built-in firewall/VPN. Route voice calls

Secure, converged communications

over a managed Internet service (VoIP) and pocket the savings.

Simple administration

Windows-based, menu-driven tools cut the time and expense of administration.

a higher plane

of communication

About Avaya

Focused on enterprises large to small, Avaya is a

reach

world leader in secure and reliable IP telephony

Avaya enables businesses to achieve superior

systems, communications software applications

results by designing, building and managing their

and full life-cycle services. Driving the convergence

communications networks. Over one million

of voice and data communications with business

businesses worldwide, including more than 90

applications and distinguished by comprehensive

a higher plane

percent of the FORTUNE 500 , rely on Avaya

worldwide services Avaya helps customers

of communication

solutions and services to enhance value, improve

leverage existing and new networks to unlock value

productivity and gain competitive advantage.

and enhance business performance.

IP Telephony

Contact Centers

Unified Communication

Services

All trademarks identified by ®, SM and TM are registered trademarks, service marks or trademarks respectively.

All other trademarks are properties of their respective owners. FORTUNE 500 is a registered trademark of Time, Inc.

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