IP Telephony
Avaya I P O f f i c e
Contact Centers
Mobility
Services
The "All-in-one" Communications
OVERVIEW
S o l u t i o n fo r S m a l l a n d M e d i u m - S i ze
Companies
E n h a n c i n g C u sto m e r S e r v i ce. . .
C o n t ro l l i n g C o s t s . . .O p e ra t i n g
Yo u r B u s i n e s s w i t h O p t i m u m
Efficiency
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O v e r 1 m i l l i o n b u s i n e s s e s r e l y o n Av a y a s o l u t i o n s
Avaya helps you achieve your goals
Every small- and medium-size business needs ways to
Growing businesses know they can rely on Avaya for big-
reduce costs and improve the way it operates. Like every
business capabilities at small business prices--Avaya has
business, you're looking to keep all your customers, add
an entire division focused on the needs of small- and
new ones and grow at the pace that's right for you.
medium-size businesses.
Avaya understands this. With over one hundred years of
We support extensive research into new technologies and
experience as a leader in communications, we know that
standards. And we make it easy for businesses like yours
the right solution for your business is one that helps you
to acquire our solutions by offering an array of financing
increase profitability, improve productivity and gain com-
options.
petitive advantages.
See what Avaya can do for you
Get big business communications--at
You need a communications system--every business does.
small business prices
To find one that's right for your business, start with Avaya.
Over one million businesses rely on Avaya solutions like
With solutions like IP Office, we're revolutionizing how
Avaya IP Office--the award-winning business communica-
small and medium businesses communicate. Now is the
tions system that gives growing companies an "all-in-one"
time to see what an Avaya solution can do for your
solution for telephony, messaging, networking, conferencing,
business.
customer management and much more.
IP Office: Three key things to know
What is it?
1
A solution for voice and data communications,
messaging and customer management. Uses IP
technology to deliver more functionality at a lower
cost. Get all-in-one capabilities. Pay as you go.
How can I use it in my business?
2
To connect with colleagues and customers... simplify
access to information... keep remote workers in touch. To
save money through conferencing, networking, time/ call
management, Voice over IP and more.
3
What are my choices?
Does your business have one location? Multiple
locations? Are you a branch office of a larger
organization? A home office? With IP Office you can choose
from a range of models and add capacity,
applications and phones, as you need them. Whether you
have 2 employees, 200 or more, IP Office is the right
choice.
COMMUNICATIONS
AT THE HEART OF BUSINESS
3
Avaya IP Office
Puts Intelligent
Communications at the
Heart of Your Business
Get results.
With IP Office you get a solution designed to deliver
greater efficiency and productivity while also
saving you money. Thousands of companies like
yours are benefiting from IP Office today. See page
www.avaya.com/smb
7 for examples and go to
Reduce monthly costs. Now.
Serve better. Sell more.
IP Office will help you lower the cost of communications,
IP Office can give you a customer sales and service center
with capabilities like conferencing, making calls over a
designed for your needs and your budget--with all the
managed Internet service (Voice over IP) and the
routing and reporting capabilities you need. Deliver the
"all-in-one" benefits of a converged communications
personal service that builds sales and loyalty.
system.
Get connected.
Leave the office. Be accessible.
Talk to your Avaya BusinessPartner. Discuss where you want
With easy, flexible options for call/message forwarding and
communications to add value to your business. Learn about
one-number reachability, IP Office keeps everyone in touch.
the different service and support options that are available.
Get the freedom to go where you want and never miss
See why thousands of growing businesses rely on the
important business calls.
innovative Avaya IP Office solution.
The right choice for you... and
your business
How we communicate is a personal choice--it has to match the needs of
your business. And your needs change depending on whether your employees
are working in the office, at home, or on the road. That's why when you choose
IP Office you can also choose from a whole range of communication tools and
applications designed to boost productivity. Choose a basic phone or one with all
the bells and whistles. Connect our IP phones directly to your office LAN--also use
them at home and get all the features you have at the office. Avaya Phone Manager
software can turn the screen of your PC into a phone. And our wireless
solutions make it easier to roam the office. With all of our IP Office capabilities, our
goal is to make your communications simple and cost-effective. Let your
Avaya BusinessPartner put together a selection of tools and
applications that's right for you.
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Measure
Customer
Work from
Support
Anywhere
Improve Customer
Satisfaction
Manage
Communications
What do you want
Avaya IP Office to
do for you?
Integrate
Look More
Applications
Professional
Host
Conferences
Connect
All Sites
Keeping ongoing management simple
Concerned about needing extra resources to administer a system
as powerful as IP Office? There's no need for worry. IP Office comes
with a whole set of menu-driven tools to keep ongoing management
simple.
Fine-tuning performance
D ay- to - d ay a d m i n i st rat i o n
Getting started
How many calls are you handling an hour, a
Once your system is up and running you will
Is your communications network ready for IP
day? What are your peak calling periods? How
benefit from the menu-driven administration
Office? We'll make sure. Avaya has created
many calls typically turn into sales? Avaya
tools that simplify day-to-day tasks, such
a whole set of assessment and automated
IP Office reporting capabilities can help you
as updating directories and moving phone
configuration tools to make sure that when
measure and manage your availability and
extensions.
your system is installed it's ready to meet your
response to customers.
needs starting Day One.
COMMUNICATIONS
AT THE HEART OF BUSINESS
5
Yo u h ave q u e s t i o n s ...
?
Do I need to understand the
technology? How quickly
can I get up and running?
Do I need to spend a lot
of money? Is IP technology
reliable?
... Ava ya h a s a n s we r s !
Does my current phone
Is IP technology so new that
system give my business what
it's not reliable?
it needs?
With over 50,000 systems deployed worldwide (Avaya is #1
in IP Telephony shipments*), Avaya IP Office has the track
If it is based on old technology, probably not. Your
record businesses like yours can rely on. Aside from
competitors will be faster and more professional with the
receiving the Product of the Year award by Internet Telephony
latest in communications software. IP Office delivers the
magazine and being named Best in Test by Miercom in
capabilities that allow you to keep up with or overtake the
2004, customers like yourself are saving money and
competition.
boosting productivity. Many are managing the system
themselves via menu-driven tools.
Do I need to understand the
technology to implement it?
I have old systems but am
adding an office. Should I
No. IP Office is designed specifically to give you more
functionality without making more demands on your
consider the new technology?
resources. Rely on your certified Avaya BusinessPartner for
support before, during and after your purchase. We'll take
Not only would this be a way for you to experience the rich
care of you so you don't have to worry.
functionality of the latest communications applications, but
we may be able to network with your existing equipment, as
Do I need to spend a lot?
well as provide a gradual migration plan for your other
locations.
Not at all. You have choices based on your budget needs.
Easy leasing or financing plans not only make this
How quickly can I get up and
affordable; they help you quickly cut monthly expenses
running?
immediately. And you only have to buy/lease what you need,
when you need it.
Just say "when"--an authorized Avaya BusinessPartner can
tailor a solution to your needs and your budget.
*Source: Synergy Research Group.
avaya.com
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Calculate the
savings IP Office
can deliver to
your business
By saving you money and helping you grow,
IP Office repays your investment and lets
you reallocate resources to other business
priorities.
Lowering long distance costs
Supporting multiple offices/
remote workers
Routing phone calls over IP lines--Voice over IP--is grow-
ing in popularity. Particularly in the case of international
When employees can't get to the office (because of storms,
calls, VoIP generates significant savings. If your company is
medical issues or other reasons) but can still work
already linking multiple offices using high-speed lines, the
productively at home, your business benefits. IP Office
VoIP capabilities in IP Office make it possible to route voice
Phone Manager lets you turn any PC into a phone, making it
calls over the existing infrastructure, providing another way
easy and productive to work anywhere. And the ability to
to lower costs and leverage your investment. However you do
network phone systems and share messaging systems
it, the VoIP capabilities of IP Office are a way to put money
between offices reduces upfront investment and drives
back in your pocket.
long-term productivity.
Eliminating conferencing fees
And keep in mind...
For connecting with partners, suppliers and dispersed
IP Office delivers a whole range of capabilities. Only you can
employees, conference calls keep people working together
put a number on the value that many of these capabilities
and keep travel costs down. Many companies rely on third-
will have for your business.
party teleconferencing services and pay a price for the
Examples:
convenience. This is particularly true--and irritating--if a
call that's scheduled doesn't happen: you still pay the fee.
· Having calls automatically routed to a cell phone or other
Now there's an alternative that will save you money. With
location, so important customers can get through to the
Avaya IP Office, your organization can have its own private,
right person in real-time
secure conference bridge and entirely eliminate fees to third-
· Being able to operate as a 24/7 business, without a 24/7
party providers.
staff
· Using your communications to quickly identify when your
top customers call
It's easy to calculate your savings
Find out how much IP Office can save your company with the IP Office
Quick Calc Tool. Go to avaya.com/ipofficeroi
The easy, fill-in-the-blanks calculator lets you enter the numbers for
your business and see in an instant the savings that IP Office can
provide to you.
COMMUNICATIONS
AT THE HEART OF BUSINESS
3
7
How IP Office is benefiting
businesses today
More room for sales
With IP Office, a leading provider of commercial food
service equipment now handles 50% more calls per
day, without extra staff and without sacrificing the
personal service it knows is the key to sales.
At the head of the class
By relying on IP Office to connect nearly 50
buildings, a public school system saved
thousands of dollars on inter-office calls and
simplified communications.
Lowering global costs
By using IP Office to hold teleconferences and
make phone calls across the IP network, a
Learn more
strategic consulting firm is saving up to
See how many
$30,000 per year.
companies like yours
are using IP Office at
avaya.com/smb
Avaya I P O f f i ce a t a g l a n ce
The right model for your business
With several models to choose from, there's an IP Office to meet your needs.
Ready to grow
Capacities: 2-360 extensions; up to 192 lines; 96/120 T1/E1 lines.
Get 24-hour support for callers/customers without a 24-hour staff. IP Office
has a range of messaging, auto attendant and Interactive Voice Response
Call handling and messaging
(IVR) capabilities. Integrate messaging and advanced call handling into your
customer service operations. Handle voice mail and e-mail in a single mailbox.
Set up a formal or informal customer service center with voice, e-mail and Web
Communication with customers
chat. Integrate your customer data base into your call handling. Manage the
quality of your customer interactions.
Give your employees all the communications capabilities they have at the office
Work anywhere
whether they are working from home, a hotel or a remote office.
Don't pay any more fees to outside conferencing service providers. Get Web and
A complete conferencing solution
audio-based conferencing that are easy to set up and use.
Use IP Office as a secure router with a built-in firewall/VPN. Route voice calls
Secure, converged communications
over a managed Internet service (VoIP) and pocket the savings.
Simple administration
Windows-based, menu-driven tools cut the time and expense of administration.
For businesses large and small, Avaya is a world
About Avaya
leader in secure, reliable IP telephony systems,
Avaya enables businesses to achieve superior
communications applications and full life-cycle
results by designing, building and managing their
services. Driving the convergence of embedded
communications infrastructure and solutions. For
voice and data communications with business
over one million businesses worldwide, including
applications, Avaya is distinguished by its
more than 90 percent of the FORTUNE 500®, Avaya's
COMMUNICATIONS
combination of comprehensive, world-class
AT THE HEART OF BUSINESS
embedded solutions help businesses enhance
products and services. Avaya helps customers
value, improve productivity and create competitive
across the globe leverage existing and new
avaya.com
advantage by allowing people to be more productive
networks to achieve superior business results.
and create more intelligent processes that satisfy
customers.
© 2005 Avaya Inc.
All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain
jurisdictions. All trademarks identified by ®, SM and TM are registered trademarks, service marks or trademarks
respectively. All other trademarks are properties of their respective owners. FORTUNE 500 is a registered
trademark of Time, Inc.
Printed in the U.S.A. 09/05 · BP2127-02
