IP Office Technical Tip
Tip no:
201
Release Date:
3 March 2008
Region:
GLOBAL
Avaya IP Office Software Support Policy
Avaya would like to restate the software support policy for IP Office and all associated
applications.
Critical patches previously known as Private Builds will continue to be issued as soon as
they are available, and will also be included in the Service Packs previously known as
Quarterly Maintenance Releases. Service Packs providing all security, critical and non-
critical fixes will be downloadable from the Avaya Support web site:
http://support.avaya.com
In order to understand which product releases will be supported with Critical Patches
and Service Packs, it is important to understand the numbering scheme for Avaya
products.
A product release is generally represented in the following manner:
Name of the Solution followed by N.Y(Z), where N = Major Release Y = Minor Z =
Update. An update may either be a Critical Patch or a Service Pack designation.
th
Effective February 7 2008, Avaya will develop Critical Patches and Service Packs for
the current major release (N) and one prior major release (N minus 1). Within the
supported major release, your system will need to have the most current update to
receive Critical Patches and Service Packs.
Example:
· When software level 8.0(3) becomes generally available, Avaya will provide
Manufacturer Support for this software release (This release is referred to as the
current Major Release).
· The previous major release with the most current update 7.Y(Z) (would be N minus
1, which is considered the prior Major Release), until such time as 9.Y(Z)
becomes available.
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· Once 9.Y(Z) is available, then 9.Y(Z) becomes (N) and version 8.0(3) becomes (N
minus 1).
· Support for software release 7.Y(Z) will end in accordance with the End of
Manufacturing Support announcement.
Service Packs will be available on the support web site for new releases with the most
current update. Patches will not be available since Service Packs will be created to
include all patches both critical, non-critical and security related fixes.
IP Office Software Support Additional information
IP Office Core Software will work with the previous minor release of all IP Office
applications. For example:
An IP Office system using software level 8.2(Z) will support IP Office applications
·
using software level 8.1(Z). IP Office applications using software level 8.0(Z) will
not be supported.
All IP Office expansion modules should be at the same software release as the IP Office
CPU supporting them
Small Community Networking (SCN) is supported between IP Office systems with (N)
and (N minus 1) software levels but network features will be based on the lowest level of
software within the network (N minus 1). If the SCN network is using Centralized
VoiceMail then when upgrading or adding an additional SCN site using software level
(N) to the network, the central site (site with the VMPro) must first also be upgraded to
software level (N). Please first ensure the central site hardware will support software
level (N).
Issued by:
Avaya SSD Tier 4 Support
Contact details:-
EMEA/APAC
NA/CALA
Tel: +44 1707 392200
Tel: +1 732 852 1955
Fax: +1 732 852 1943
Fax: +44 (0) 1707 376933
Email: gsstier4@avaya.com
Email: IPONACALAT4@avaya.com
Internet: http://www.avaya.com
© 2008 Avaya Inc. All rights reserved.
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