IP Office Technical Bulletin
Bulletin No:
92
Date:
26 February 2008
Region:
Global
General Availability (GA) of the Avaya IP Office 3.0DT Q1 2008
Maintenance Release
Avaya is pleased to announce the availability of the IP Office 3.0DT 3.0(580)
Maintenance Release. This is a scheduled Maintenance Release addressing a
number of field issues found in the IP Office 3.0DT GA releases.
1 Overview
This Maintenance Release incorporates new software for IP Office Core Switch 3.0.
(580). The current IP Office Voicemail Pro 2.1(26) and User CD 2.1(20) should
continue to be used for upgrades.
IP Office 3.0DT should only be used for upgrades of systems using DT telephones.
Please note that IP Office 3.0DT is not supported in the NA or CALA regions. The IP
Office 3.0DT software and associated applications can be downloaded from the
Avaya Support website:
This software is for use with the IP Office IP 401, IP 403, IP 406, IP 406V2, IP 412
and the IP Office Small Office Edition.
The contents of the Admin CD are as follows:
Delivered Software or Package
Version
Manager
5.0(580)
SysMonitor
5.0(580)
UpgradeWiz
5.0(580)
Call Status
4.0(5)
Installation & Configuration Wizard
2.1.22
Voicemail Lite
2.1(4)
CBC
2.1.23
DeltaServer
4.0.43
DECT
2.0.12 and 2.0.20
Feature Key Server
1.0.0.5
4601, 4606, 4612 and 4624 telephone firmware
1.8.2
4602 telephone firmware
1.8.1
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4610, 4620 and 4620SW telephone firmware
2.0.1
4602SW+ and 4621SW telephone firmware
2.3
2 New Feature Support
This release does not contain any new features.
3 IP Office Resolved Field Issues
In the table below, the Clearquest (CQ) number refers to the internal bug tracking
database used by Avaya SSD. When a customer field issue has been confirmed to
be a product or documentation issue, it is logged in this system, and the CQ number
used internally within Avaya for tracking the resolution of this issue. There may be
several customer field cases raised against a single CQ issue.
The following field issues have been addressed:
3.1 Resolved Field Issues in IP Office 3.0.580 and Manager 3.0.580
CQ Number
Description of Issue
CQ35490
Recall from 3.2 system will be presented as new call on SC
CQ36039
VCM channels not releasing. ERR: VCOMP 0-1 writedata errors=1 retry=20
CQ29749
Time does not update properly on 44xx phones 11AM proceeds to 12AM
CQ35707
After upgrade from 2.1.77 to 3.0.578DT config corruption may occur after merge reboot
4 Known issues applicable to this release
The following issues are known to exist with this release.
·
On upgrading some 2.1 builds of IP Office software to later versions of 2.1 or
3.0, it has been noted that dial tone is not returned when IP 4602 terminals go
off hook. If this occurs, uncheck the `local tones' box on the VoIP tab of the
affected extension.
·
Under some circumstances, WAN links on the WAN 3 module will not
automatically re-establish communications following a restart of the IP Office
system. In order to re-establish the links, it may be necessary to un-plug and
re-plug the WAN cable.
5 Technical Notes
5.1 Upgrade Installation Notes
When upgrading from a version of software prior to 3.0(580) the following procedures
must be observed and the instructions followed to achieve a successful upgrade.
NOTE: It is recommended that any units not running the 2.1 software should be
upgraded to version 2.1(31) first before upgrading to 3.0(580). If this process is
not followed Avaya cannot guarantee that the configuration will be upgraded
as intended.
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Before any upgrade commences the old Admin Suite must be removed and the
3.0DT Admin Suite must be installed. The IP Office 3.0DT Admin CD is fronted by
the Microsoft installer, which behaves differently to the Install Shield package used
on releases prior to 2.0.
The following points should be noted:
·
In all cases the old version of the Admin suite must be uninstalled using
add/remove programs before the 3.0DT Admin Suite is installed. The install
will not occur unless the previous software has been removed. The same
applies if moving between versions of the 3.0DT Admin Suite.
·
Microsoft .NET is required to support some of the applications. It is
recommended that .NET is installed. This may take several minutes to
complete.
·
If installing on a PC with .NET Framework version 1.0 installed, this must be
un-installed before installing 1.1. This can be done by going into Control
Panel, selecting Add/Remove Programs and then selecting the 1.0 Microsoft
.NET Framework.
NOTE: If upgrading the system software from a Windows 2000 PC directly
connected to the IP Office, ensure that the IP address is set as static for the
duration of the upgrade. When in client mode, Windows 2000 can lose its IP
address settings immediately if it detects a disconnection from the LAN (this
occurs as the unit reboots during the upgrade process). This can cause the
upgrade to fail and the unit to be left with no software.
NOTE: The following sections detail steps required when upgrading from
previous versions of IP Office software.
Please check the version that is being upgraded from, and follow the relevant
steps for that version.
For example, if the system is running 1.4.x, the upgrade steps for version 1.x to
2.x, 2.x to 2.1.x and 2.1.x to 2.1.31 / 3.0DT apply.
If the system is running 2.1.x, then only the steps for 2.1.x to 2.1.31 / 3.0DT
apply.
Please note that there two intermediate steps for IP 403 systems, for upgrades
from 1.x to 2.x, and 2.1.x to 2.1.31 / 3.0DT. These intermediate steps do not
apply to systems other than IP 403.
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IMPORTANT INFORMATION IP 403 UPGRADE ONLY
If upgrading from software version 1.x you must follow the
instructions in section titled "IP 403 Upgrade Instructions" to
upgrade the software loader on the IP 403. If the IP 403 is already at
2.0 you can follow the instructions in section the section titled "IP
406, IP 412, and Small Office Edition Upgrade Instructions."
There are two IP 403 binaries in this release: one for updating the
loader, version 1.99(1003) and the real binary, version 3.0(580). The
loader upgrade must be done first and is required to create additional
space in the area of Flash memory used for storing the operating
software. These binaries exist in subdirectories of the main Manager
directories.
The
loader
version
can
be
found
in
the
Manager\IP403V1_99 directory and the real binary is in the Manager
directory. When upgrading an IP 403, copy the required binary file into
the Manager or Binary working directories. Failure to follow these
instructions will result in a failure of the upgrade to your system.
IMPORTANT INFORMATION WAN3 UNIT UPGRADE ONLY
If you have a WAN3 unit connected and configured to your main IP
Office system you must upgrade the WAN3 unit separately to the
Main IP Office and its modules.
Please follow the normal upgrade procedure for your Main IP Office unit
and it's modules as outlined in this document.
Once the other units have been upgraded successfully, please follow the
same procedure to upgrade the WAN3 unit.
IMPORTANT INFORMATION REMOTE UPGRADE OF UNITS
If you already have the 2.1 GA software installed on ALL of your
IPOffice system units and expansion modules then you can now
perform a remote upgrade.
To perform a remote upgrade, you MUST be using either a 3.2
Manager or the 2.1/3.0DT version of the Manager and Upgrade
Wizard applications. DO NOT ANY OTHER PREVIOUS VERSION
OF THE MANAGER OR UPGRADE WIZARD.
First Dial in and connect to your IP Office, then follow the same upgrade
procedure as outlined in the next section.
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IMPORTANT INFORMATION UPGRADE OF IP 403 UNITS
If you have the 2.1 GA software installed on your IP Office 403
system units and expansion modules then you can now perform a
remote upgrade.
There are two IP 403 binaries in this release: one for updating the
memory allocation table, version 2.99(1000) and the real binary,
version 3.0(580). The memory allocation upgrade must be done
first and is required to create additional space in the area of Flash
memory used for storing the operating software. These binaries
exist in subdirectories of the main Manager directories. The loader
version can be found in the Manager\IP403V2_99 directory and the
real binary is in the Binary directory. When upgrading an IP 403,
copy the required binary file into the Manager or Binary working
directories, or change the working directory accordingly.
To perform an upgrade from previous 2.1 releases to 2.1(31) or
higher, you MUST be using a 2.1 version of the manager and wizard
applications, and MUST upgrade to 2.99(1000) as supplied on the
administration CD before performing an upgrade to 3.0(580) or
higher. Failure to follow these instructions will result in a failure of
the upgrade to your system.
First Dial in and connect to your IP Office, then follow the same
upgrade procedure as outlined in the next section.
5.2 IP 406, IP 412, and Small Office Edition Upgrade Instructions
To upgrade the Control and Expansion units do the following:
1. Ensure that you have received and made a backup copy of the latest IP
Office configuration. If for any reason the upgrade fails the current
configuration may be erased, so a backup copy is essential.
2. In Manager select File | Advanced | Upgrade. This will start the UpgradeWiz
application.
3. After a few seconds the upgrade wizard should show the Control and
Expansion units found.
4. If no units are found using the broadcast address 255.255.255.255 this
implies that the Manager PC is not on the same LAN as the IP Office. You
should not continue in this case until you identify a Manager PC on the same
LAN as the IP Office.
5. A window similar to the following is displayed. The list shows the current
software levels of the units and the level of the appropriate bin file that is
available in the Manager/Binary working directories.
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6. The current version and available versions are displayed. Tick the check box
under Name if it is not already ticked then click on Upgrade.
7. Enter the password of the existing configuration (not the default). Click OK
and IP Office will reboot and undergo the upgrade cycle. This takes around a
minute to complete. Click OK to finish once the upgrade has completed. This
will close the UpgradeWiz window.
5.3 IP 403 Upgrade Instructions for upgrading from a release prior to 2.x
NOTE: Please read all of the following instructions before upgrading an IP 403.
The following procedure is applicable to the IP 403 only when running 1.x software.
Any IP 403 already running the 2.0 software can be upgraded to 2.1.27 or higher
using the standard upgrade procedure described in the previous section.
Upgrading the IP 403 from 1.x to 2.x requires an upgrade of the loader software to
version 0.81. The upgrade procedure for this is as follows:
1. Install the Admin Suite as normal. Do not open the Manager application.
2. Using the Windows Explorer application on your PC open up the Program
Files | Avaya | IP Office | Manager | IP403V1_99 folder. This will contain a file
called ip403.bin. This file is level 1.99 of the IP Office 403 firmware and
contains the loader that is necessary to be able to upgrade from 1.x to 2.x,
and must be used in place of the existing ip403.bin file. Copy this file to the
Manager folder within the IP Office suite on your PC, that is, Program Files |
Avaya | IP Office | Manager, to overwrite the existing ip403.bin file.
3. Open the Manager and ensure that you have received and made a backup
copy of the latest IP Office configuration. If for any reason the upgrade fails,
the current configuration may be erased, so a backup copy is essential.
4. In Manager select File | Advanced | Upgrade. This will start the UpgradeWiz
application.
5. After a few seconds the upgrade wizard should show the Control and
Expansion units found.
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6. If no units are found using the broadcast address 255.255.255.255, this
implies that the Manager PC is not on the same LAN as the IP Office. You
should not continue in this case until you identify a Manager PC on the same
LAN as the IP Office.
7. A window similar to the one below is displayed. The list shows the current
software levels of the units and the level of the appropriate bin file that is
available in the Manager/Binary working directories.
8. The current version and available versions are displayed. Tick the check box
under Name if it is not already ticked then click on Upgrade.
9. Enter the password of the existing configuration (not the default). Click OK
and the IP Office will reboot and undergo the upgrade cycle. This takes
around a minute to complete. Click OK to finish once the upgrade has
completed. This will close the UpgradeWiz window.
10. When version 1.99 firmware is installed in the IP Office 403 system the front
panel LED's will flash a pattern, indicating that another version of the IP Office
firmware must be loaded into the IP Office 403 base unit in order to make it
fully functional. When the version 1.99 firmware is installed, the functionality
of the IP Office system is very much reduced - there is no trunk support; there
is no telephone handset support; there is no support for VoIP functionality,
etc. There is also no support for expansion units, so consequently these will
not be visible in the upgrade wizard when the CPU is running version 1.99.
11. Using the Windows Explorer application on your PC open up the Program
Files | Avaya | IP Office | Manager | IP403V2_1 folder. This will contain a file
called ip403.bin. This is the 2.1 IP Office firmware. Copy this file to the
Manager folder within the IP Office suite on your PC, that is, Program Files |
Avaya | IP Office | Manager, to overwrite the existing ip403.bin file.
12. Repeat steps 4 9 of the above procedure.
13. The IP Office 403 system will now be at version 2.1.
14. Now that version 2.1 is on the CPU the expansion units can be upgraded in
the normal way using the upgrade wizard.
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NOTE: If you attempt to put 2.1 software directly onto an IP 403 system running
1.x software without installing the new loader version first the upgrade will fail
and the system will have to be recovered via the DTE maintenance port. Full
details of this procedure can be found in the IP Office Job Aid "DTE Port
Maintenance", which is available from the Job Aids section at the following
website:
You can also access the Job Aid by following the link given in the section titled "Job
Aids" which can be found towards the end of this document.
The above procedure does not need to be performed if the IP Office 403 base unit is
already running version 2.0 or later firmware.
·
The above procedure need only ever be completed once.
·
Once the above procedure has been completed all previous versions of IP
Office 403 firmware may be freely loaded into the system.
·
Inadvertently repeating the above procedure will do no harm. Version 1.99
firmware for the IP Office 403 system detects whether or not the loader needs
upgrading automatically and will only ever perform the modification once.
·
Confirmation of the activities outlined above may be obtained by connecting a
PC serial port terminal to the DTE port on the back of the IP Office 403 and
monitoring the session. An indication that the loader has been upgraded is
provided.
·
The AT-X4 command has been added to the new IP 403 loader to erase the
extra configuration space now available. This should be used in conjunction
with AT-X2 and AT-X3 when defaulting an IP 403 unit via the DTE port.
5.4 IP 403 Upgrade Instructions for upgrading from a previous 2.1 release to
2.1(31) or 3.0DT
NOTE: Please read all of the following instructions before upgrading an
IP 403.
The following procedure is applicable to the IP 403 only when running 2.1.x software.
Any IP 403 already running the 2.1(31) or higher software can be upgraded using the
standard upgrade procedure described in the previous section.
Upgrading the IP 403 from 2.1.x to 2.1(31) or 3.0DT requires an intermediate
upgrade of the system software to version 2.99(1000). The upgrade procedure for
this is as follows:
1. Install the Admin Suite as previously detailed. Do not open the Manager
application.
2. Using the Windows Explorer application on your PC open up the Program
Files | Avaya | IP Office | Manager | IP403V2_99 folder. This will contain a file
called ip403.bin. This file is level 2.99(1000) of the IP Office 403 firmware and
contains the software that is necessary to be able to upgrade from 2.1.x to
2.1(31), and must be used in place of the existing ip403.bin file. Copy this file
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to the Manager folder within the IP Office suite on your PC, that is, Program
Files | Avaya | IP Office | Manager, to overwrite the existing ip403.bin file.
3. Open the Manager and ensure that you have received and made a backup
copy of the latest IP Office configuration. If for any reason the upgrade fails,
the current configuration may be erased, so a backup copy is essential.
4. In Manager select File | Advanced | Upgrade. This will start the UpgradeWiz
application.
5. After a few seconds the upgrade wizard should show the Control and
Expansion units found.
6. If no units are found using the broadcast address 255.255.255.255, this
implies that the Manager PC is not on the same LAN as the IP Office. You
should not continue in this case until you identify a Manager PC on the same
LAN as the IP Office.
7. A window similar to the one below is displayed. The list shows the current
software levels of the units and the level of the appropriate bin file that is
available in the Manager/Binary working directories.
8. The current version and available versions are displayed. Tick the check box
under Name if it is not already ticked then click on Upgrade.
9. Enter the password of the existing configuration (not the default). Click OK
and IP Office will reboot and undergo the upgrade cycle. This takes around a
minute to complete. Click OK to finish once the upgrade has completed. This
will close the UpgradeWiz window.
10. When version 2.99(1000) firmware is installed in the IP Office 403 system the
system should be rebooted, then the following step run as soon as possible.
11. Using the Windows Explorer application on your PC open up the Program
Files | Avaya | IP Office | Manager | Bin folder. This will contain a file called
ip403.bin. This is the 2.1(31) IP Office firmware, or 3.0(577), depending upon
the version of the Admin CD. Copy this file to the Manager folder within the IP
Office suite on your PC, that is, Program Files | Avaya | IP Office | Manager,
to overwrite the existing ip403.bin file.
12. Repeat steps 4 9 of the above procedure.
13. The IP Office 403 system will now be at version 2.1(31), or 3.0DT as
previously chosen.
14. Now that version 2.1(31) / 3.0DT is on the CPU the expansion units can be
upgraded in the normal way using the upgrade wizard.
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NOTE: If you attempt to put 2.1(31), 3.0(535), or higher software directly onto an
IP403 system running 2.1.x software without installing the new 2.99(1000)
version first the upgrade will fail and the system will have to be recovered via
the DTE maintenance port. Full details of this procedure can be found in the IP
Office Job Aid "DTE Port Maintenance", which is available from the Job Aids
section at the following website:
You can also access the Job Aid by following the link given in the section titled "Job
Aids" which can be found towards the end of this document.
The above procedure does not need to be performed if the IP Office 403 base unit is
already running version 2.1(31), 3.0DT, or later firmware.
·
The above procedure need only ever be completed once.
·
Once the above procedure has been completed all previous versions of IP
Office 403 firmware may be freely loaded into the system.
·
Inadvertently repeating the above procedure will do no harm. Version
2.99(1000) firmware for the IP Office 403 system detects whether or not the
memory addressing needs upgrading automatically and will only ever perform
the modification once.
·
Confirmation of the activities outlined above may be obtained by connecting a
retrieving a configuration file from the system via the manager application,
and examining the versions displayed of the system unit and associated
modules.
5.5 Unit Compatibility - Expansion Unit Interoperability
All expansion units must be upgraded or downgraded to match the CPU software.
6 Assistance
6.1 Manuals and CD's
The latest IP Office manuals and CD's can be downloaded from:
1. Select FIND DOCUMENTATION and DOWNLOADS by PRODUCT NAME
2. Select IP Office
3. Select the Software release required
4. Select the Documentation Categories required
Software can also be ordered on CD/DVD if required.
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7 Known Caveats
IP Office Caveats are detailed online at:
http://marketingtools.avaya.com/knowledgebase/caveats
Issued by:
Avaya SSD Tier 4 Support
Contact details:-
EMEA/APAC
NA/CALA
Tel: +44 1707 392200
Tel: +1 732 852 1955
Fax: +1 732 852 1943
Fax: +44 (0) 1707 376933
Email: IPONACALAT4@Avaya.com
Email: gsstier4@avaya.com
Internet: http://www.avaya.com
© 2008 Avaya Inc. All rights reserved.
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