4610SW IP Telephone
User Guide
555-233-784
Issue 4
November 2006
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Contents
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4 4610SW IP Telephone User Guide
Contents
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Contents
6 4610SW IP Telephone User Guide
About This Guide
Overview
This guide covers how to use your new 4610SW IP Telephone. The 4610SW is simple to use
while offering the latest advances in telephony systems. IP (Internet Protocol) telephones obtain
their operational characteristics from your central telephone server rather than residing in the
phone unit itself. Updates and new features are downloaded to your phone without intervention
or the need for phone replacement.
This guide contains eight chapters, geared to how you actually use the phone, each of which is
Intended Audience
This document is intended for IP telephone users who have a 4610SW IP Telephone. It is not
intended to be a technical reference guide for System Administrators or phone technicians.
Issue Date and Change History
This is the current version of this document, revised and issued in November, 2006 for software
Release 2.7.
This document was issued for the first time in December, 2003. It was revised for Release 2.1 in
July, 2004. This document was revised for Release 2.2 in April, 2005 and revised in April, 2006
for Software Release 2.4.
What's New in this Document
telephone login. When the Call Log contains missed calls, the telephone now displays a Missed
Call icon and the number of missed calls on the top line in the Phone and other applications.
telephones. There are no other significant changes in telephone operation related to Software
Release 2.7.
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About This Guide
How to Use This Document
This guide is organized to help you find topics in a logical manner. Read it from start to finish to
get a thorough understanding of how to use your 4610SW IP Telephone. Or, use the Table of
Contents or Index to locate information specific to a task or function you want to perform.
Document Organization
This guide contains the following chapters:
Describes each element on the face of the telephone. Also
covers telephone navigation, applications, and features.
Covers all call-related information, such as initiating calls,
receiving calls, speed dialing, calling a party on the call log,
conferencing and transferring calls, logging off the phone for
security purposes and logging back on to the phone.
Describes how to add, update, and remove Speed Dial buttons,
to facilitate quick dialing of frequently called numbers.
Describes how to view entries on each of the three types of call
logs, add a log entry to a Speed Dial button, and delete one or
more call log entries.
Explains how to use the 4610SW's Web Access functions.
Provides setup and maintenance procedures for 4610SW
telephone options. Also covers troubleshooting certain phone
functions.
Provides ordering information for 4610SW-compatible headsets
and specialized handsets.
Covers testing your phone's operation and provides basic
troubleshooting actions, if you encounter errors or experience
problems.
Conventions Used
This guide uses the following textual, symbolic, and typographic conventions to help you
interpret information.
8 4610SW IP Telephone User Guide
Related Documentation
Symbolic Conventions
Note:
This symbol precedes additional information about a topic.
Note:
Typographic Conventions
This guide uses the following typographic conventions:
Document
Underlined type indicates a section or sub-section in this document containing
additional information about a topic.
"Document"
Italic type enclosed in quotes indicates a reference to an external document or
a specific chapter/section of an external document.
italics
Italic type indicates the result of an action you take or a system response in
step by step procedures.
Conference
In step by step procedures, words shown in bold represent a single telephone
button that should be pressed/selected.
Related Documentation
This guide and other related documentation is available online at the following URL:
For a quick reference to 4610SW IP Telephone features and applications, see the 4610SW IP
Telephone Quick Reference (Document Number 16-300004).
For information related to installing an IP telephone, see the 4600 Series IP Telephone
Installation Guide (Document Number 555-233-128).
For information on desk/wall mounting the 4610SW, see 4610SW IP Telephone Stand
Instructions (Document Number 555-233-165).
For information related to maintaining an IP Telephone System on a Local Area Network, see
the 4600 Series IP Telephone LAN Administrator Guide (Document Number 555-233-507).
Standard telephone features are described in the Overview for Avaya Communication Manager
(Document Number 03-300468).
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About This Guide
10 4610SW IP Telephone User Guide
Chapter 1: Introducing Your 4610SW IP Telephone
Introduction
This chapter introduces you to the layout of the 4610SW IP Telephone. It provides a description
for each functional button and other phone characteristics, briefly describes each 4610SW
application, and provides basic instructions for navigating display screens.
The 4610SW IP Telephone
The 4610SW IP Telephone is an innovative telephone that gives you access to the World Wide
Web while offering the latest features and applications. The display area allows up to six
application-specific buttons to be presented and labeled at one time. Additionally, six Line/
Feature buttons and four softkeys provide access to powerful capabilities such as:
call server-based features,
●
speed dialing,
●
a Call Log, and
●
a WML (Wireless Markup Language, a Web development protocol) browser.
●
provides access to Web sites tailored specifically for devices with smaller display screens like
cell phones and Personal Data Assistants.
In addition to these features and applications, the 4610SW provides a robust menu of options to
customize your phone preferences.
Your telephone's display area coincides with how your System Administrator sets up the Line/
Feature buttons. On the phone itself, these features provide ease of use and flexibility:
4 softkeys (which assist you in using the 4610SW applications and features),
●
14 standard (labeled) buttons (which assist in telephone operation and call handling), and
●
a built-in, two-way Speaker.
●
You can also attach the telephone to an adjustable stand, to optimize your viewing position.
The following diagram illustrates the face of the 4610SW IP Telephone, and contains numbered
"callouts" which identify the phone's primary features and buttons. If you are viewing this guide
online, you can click the callout to jump to the corresponding feature or button description.
Otherwise, each callout is described in detail in Table 1, which follows the diagram.
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Introducing Your 4610SW IP Telephone
Figure 1: 4610SW IP Telephone
12 4610SW IP Telephone User Guide
The 4610SW IP Telephone
Table 1: 4610SW IP Telephone Button/Feature Descriptions
Callout
Button/
Button/Feature
Number
Feature Name
Description
1
Message
When lit, indicates you have a message waiting on your voice
Waiting Lamp
messaging system. This indicator can also be optioned to flash
for incoming calls.
2
Display
When the phone is idle, the top area displays the current date
and time. When someone is calling you, the name/phone
number of that person displays in the top area. The top area
also displays a Missed Call icon and the number of missed calls
if applicable. The display has five lines. Three lines are devoted
to the current application. One line shows softkey labels for the
current application, and the top line shows Help and other
procedural messages. Four grayscale colors indicate phone/
application activity.
3
Line/Feature
Six Line/Feature buttons provide both call appearances (lines
buttons
for incoming and outgoing calls) and application-specific
functionality.
4
Softkeys
Used to navigate to, or start application-specific actions, such as
Call a number, Cancel the current activity, Save entered data
such as a Speed Dial label.
5
Phone/Exit
Displays the Phone application main screen or, if applicable,
exits the current call server-based feature and normalizes the
display.
6
Options
Displays the first Options main screen, from which display and
application settings can be updated.
7
Page
Shifts from one page to another in the same application, when
Right/Left
the display presents the "paging indicator" (
). These
buttons have no effect when the Paging Indicator is not
displayed.
8
Speaker LED
Lights steadily when the Speaker is active.
Indicator
9
Speaker
Accesses the Speaker feature.
10
Headset LED
Lights steadily when the headset is active.
Indicator
1 of 2
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Introducing Your 4610SW IP Telephone
Table 1: 4610SW IP Telephone Button/Feature Descriptions (continued)
Callout
Button/
Button/Feature
Number
Feature Name
Description
11
Headset
With a Headset connected, changes audio control from the
Handset or Speaker to the headset.
12
Mute LED
Lights steadily when the Handset, Headset, or Speaker is
Indicator
muted.
13
Mute
Turns off the active Speaker, Handset, or Headset microphone,
to prevent the other person from hearing you.
14
Volume
Adjusts the Handset, Speaker, Headset, or Ringer volume,
Control
depending on which item is in use. When you increase or
decrease the volume, the top display area shows an icon to
indicate the item for which you are adjusting the volume. A
visual "volume meter" that shows the volume level follows the
icon. This button also controls the volume of the key click
sounds. Key clicks sound when you press fixed buttons on the
phone such as the dialpad or softkeys.
15
Headset Jack
Provides a port for connecting a headset on the underside of the
phone.
16
Hold
Red button used to place a call on hold.
17
Transfer
Transfers a call to another phone.
18
Conference
Sets up conference calls with more than one other person.
19
Drop
Drops the last person added to a Conference call or ends the
current call, if you are not on a Conference call.
20
Redial
Redials the last number dialed from the phone or displays a list
of the last three numbers dialed for selection. Set using the
21
Numeric
Standard 12 button pad for dialing phone numbers.
(Dialing) Pad
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14 4610SW IP Telephone User Guide
Navigating Application Screens
Navigating Application Screens
Your 4610SW IP Telephone uses a combination of Phone Feature buttons, Line/Feature
buttons, and softkeys to allow you maximum flexibility in operating the phone and working with
its applications. While reviewing this section, it may be helpful to refer to Figure 1: 4610SW IP
Phone Feature buttons are used in the Phone application and appear on the face of the
telephone around the dialpad. Phone buttons have an icon on the top of the button, to indicate
the button's function. These buttons provide mostly call-handling features like Transfer,
Conference, Hold, or Redial.
Two additional phone Feature buttons available on the 4610SW are:
Phone/Exit (
- used to exit call server-based features and restore the Phone screen
●
to the display), and
Options (
- used to access the Options function to set certain phone parameters
●
and view phone/server/connection status and other information for troubleshooting).
The Page Right and Page Left buttons (
) (between the Phone/Exit and Options buttons)
are also considered phone buttons. Use them to move forward (Right Arrow) or backward (Left
Arrow) from one display screen to another. These paging buttons work in conjunction with the
paging indicators (
) you may see on an application screen. Paging indicators show that a
screen has more than one page, and allow you to navigate forward and back through those
additional pages.
To activate the function or feature represented by a phone button, simply press the appropriate
button.
Line/Feature buttons (
) appear on both sides of the display area. These buttons provide
call appearances (Lines) and other call-related features (as administered by your System
Administrator) in the Phone application. They also serve as application-specific buttons in the
Call Log or other applications. For example, pressing a Line/Feature button in the Call Log
application selects the corresponding entry, allowing you to take further action with your
selection. When you enter text on a screen (for example, labeling a Speed Dial button), several
Line/Feature buttons provide editing features like backspacing or hyphenation.
Here is an example of the difference between a Line/Feature button's functionality in the Phone
application versus other applications. To call someone from the Phone application, (the default
display screen) you press the first Line/Feature (Call Appearance) button and dial your party.
But in the Call Log application, pressing the first Line/Feature button selects (highlights) the first
call log entry and displays detail information about that call.
In addition to the call-related icons and features explained in Table 1, the icons and background
display colors in Table 2 are associated with certain administrable features on the call server,
and may appear on the display. Several features, such as flash, wink, and flutter, are associated
with Call Center operations, and might not apply to many 4610SW users.
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Introducing Your 4610SW IP Telephone
Table 2: Icons/Background Colors for Features Administered on the 4610SW Call Server
Description/
Feature Button Display
Icon
Condition
Background Color
None
Feature is on/active.
Light Gray
None
Feature is off/inactive.
Light Gray
None
Feature denied (Broken Flutter). This is a temporary
Light Gray
condition, accompanied by an "error beep" the first time
it occurs. This condition then changes to the off/inactive
state.
None
Idle. Indicates a (call appearance) line is available.
White
Ringing. Indicates an incoming call
